Publicis Collective is a Metro Detroit Agency servicing Stellantis (formerly Fiat Chrysler Automobiles).

We live at the intersection of technology, digital, creative, CRM, analytics and media. We are driven by a common purpose, a powerful spirit, shared behaviors, and a relentless focus on our people. We are constantly challenging the status quo and redefining what’s possible for our clients.

We combine auto industry expertise, top-tier talent and unique, scalable solutions to deliver more valuable customer experiences and tangible business results.

We are driven by our values to Be Better, Be Curious, Be Open & Be Bold.

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors, and provide a critical foundation to the agency.

What you’ll do:

Responsible for training and developing individuals in the use of appropriate media systems and relative processes in Invoice Reconciliation while pursuing company and client goals.  This includes the ability to work on high profile client business while successfully facilitating the processing of vendor invoices based on media agency investment purchases in a timely manner. They are masters in the use of current media systems and have complete understanding of overall processes, policies, and procedures relative to vendor Invoice Reconciliation. This individual has experience and proven success in this area to qualify for this position. 

Daily Tasks

• Oversee invoice clearing process for all Performics Collective
• Work hand-in-hand with Director on team roles and responsibilities, and prioritizing key projects across the team
• Manage Supervisor and Sr. Associates’ workload
• Lead Supervisor and Associates’ career development via teaching tasks and coaching skills
• Proactively solves problems and improves efficiencies as needed
• Maintain positive relationships with agency contacts, ReSources and vendors
• Guide media contacts through Reconciliation process and expectations
• Lead and steward key processes that involve multiple agency teams
• Expected to periodically check emails to respond to urgent issues after close of business
• Review work (as necessary) in progress by Reconciliation Supervisor/ Senior Associates as issues arise
• Identify and surface issues related to ReSources process and staff and helps with resolution
• Leads escalation to media contacts as needed to successfully meet reconciliation deadlines
• Maintain and provides reporting to team and managers (e.g. Open Items reports) on a regular basis as well as internal Agency teams, like Finance and client media teams
• Act as primary contact with vendors for reporting/statements and payment status issues, including contacting Treasury at ReSources for payment information
• Attend Agency system trainings and meetings (i.e. Mediaocean)
• Participates in system enhancement testing or training
• May handle high-profile or sensitive client reconciliation
• Support Director as needed with various contacts (Finance/Client Operations/Media/Vendors) on special requests or projects as needed
• Connect with Strategy and Investment peers on account-specific requests

What you’re like:

• Able to balance numerous, simultaneous work streams
• Willing and able to navigate Prisma/Media Ocean and help teams across the agency troubleshoot invoice reconciliation
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Motivated to ensure a competent team, who has fun while achieving accomplishments
• Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
• Good at building relationships – a creative problem solver, a customer service expert, a great team player.
• A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights.
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.

What we seek in an Associate Director:

• 2 to 4 years previous experience as Reconciliation Liaison or similar
• College educated preferred, but not required
• Proficiency in making progress/completing work, even with overlapping deadlines
• An individual who equally cares about his/her own career as well as the Associates
• The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
• Experienced in Prisma and MediaOcean
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
• Eager to be a leader when working with other agency teams
• Experience developing and presenting your thoughts and ideas.
• Flexible and able to adapt to change in a fast-paced and constantly-changing environment
• Brave voices who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others.
• Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.
• A team player who enjoys learning, and is willing to lean in to new opportunities…with a smile.
• A future Director with us.

All your information will be kept confidential according to EEO guidelines.