Publicis Sapient are seeking a Senior Manager for their Customer Strategy and Innovation team, who has strong Brand Strategy expertise, alongside CX, growth and innovation consulting experience. This individual must also have experience of working with clients within the FMCG and consumer product industries. 

As a Senior Manager in CX&IC at Publicis Sapient, you will act as a transformation partner for our clients – helping them understand how changing customer expectations and marketplace dynamics will require them to deliver new, innovative experiences, propositions, products and services. 

You are an eclectic thinker who can balance multiple considerations simultaneously – changing technologies, emerging business models and customer insight – to identify new opportunities for our clients.

• Act as a transformational partner for clients - including departmental heads and project sponsors
• Work autonomously in the strategic ownership of larger, more complex projects from the client briefing through to final recommendations and delivery
• Work collaboratively with all disciplines (and the client) to define how we will create customer and market insights that inspire the team and generate breakthrough solutions
• Develop and conduct customer and marketplace research that helps strategically frame, validate or test core hypotheses, then distil this research into actionable insight
• Use ‘design thinking’ and ‘systems thinking’ techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
• Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework
• Facilitate the creation of design / strategic artefacts - e.g. personas, as-is and future state customer journeys, service blueprints, storyboards, prototypes, etc.
• Be a strong and convincing narrator and moderator both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments
• Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline
• Actively seek out thought leaders and different perspectives on industry approaches, developments and break-through methodologies
• Develop new techniques and approaches, then collate and share expertise across the discipline in order to help build the company’s collective capability
• Act as a champion and advocate for customer research and insight generation techniques both internally and to a wider external audience

Additional Information Description

About Publicis Sapient

We are:

Publicis Sapient is a digital transformation consultancy. We help some of the biggest companies in the world create a unique strategic advantage with our digital, strategy, consulting, and technology services.

We’ve been working in digital innovation for more than 3 decades and have created numerous world-firsts - including the first online seat selector for United Airlines, the first digital menu boards for Dunkin Donuts and the first digital trade finance bank for AGTB. We’ve also developed entirely new propositions like Marriot Homes and Villas to disrupt Airbnb, and we’re even helping develop NEOM, an entirely new city in Saudi Arabia.

What you’ll get from us:

In the CX&IC team:

A big canvas – major companies, major brands, major challenges – our clients want us to answer big questions about what their future business should look like. You will be the at the spear-point of answering that question – and the answer will likely shape the experience of millions of people.

Capability – Publicis Sapient works at scale with a breadth and depth of creative, consulting, and technology talent – the ideas you shape will be translated into reality.

Opportunity to grow – you’ll be faced with unique questions and challenges; client teams will look to you for your expertise in your field; you’ll have the chance to shape the company’s response, applying your thinking and expertise in the way that best meets the client’s needs.

Support – we’re committed to making you better at what you do best – training, learning and development opportunities from conferences to courses to simply working alongside some of the best and friendliest people in the industry..