Publicis Groupe is one of the largest advertising agency holding companies in the world as well as a global leader in the fields of marketing, communications, and digital transformation. Driven by data, cutting-edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale. We utilise the Power of One operating model to integrate and develop competencies that will create increasing business value for existing and future clients. We are present in more than 100 countries and employ in excess of 90,000 professionals. In the UK, Publicis Groupe includes  world-renowned agencies such as Saatchi & Saatchi, Leo Burnett, Publicis Sapient, Zenith, Starcom, Publicis Health, and Epsilon amongst others.

Publicis Re:Sources is the backbone of Publicis Groupe. We are Publicis Groupe's Shared Services Platform. Formed in 1998, Re:Sources was created to streamline centralised functions of Publicis Groupe agencies. We have now grown to 5,000+ professionals operating 40 shared service centres (SSCs) and servicing a network of prestigious agencies across the globe supporting 63 markets. We provide technology solutions and business services including finance, accounting, information technology, global security, legal, payroll and benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

This role will be based in our London office. Please only apply if you have the right to work in UK.

To provide world class guest experience to all stakeholders in our clients’ business, including visitors, clients, community members and internal stakeholders.

• To ensure that you know and understand the daily work schedule/rota so that you are fully conversant with your expected duties
• To answer and transfer calls according to the Publicis telephone procedure
• To ensure that all Clients/Guests are welcomed appropriately and attended to in a professional manner from the moment they arrive and throughout their journey until we say farewell.
• Assist with helpdesk requests by liaising with different departments and brands to ensure the buildings are running smoothly with few disruptions
• To ensure that your workspace is kept free from personal belongings and clutter at all times
• To present yourself in a professional manner at all times
• Book/ update all meeting rooms, and hospitality requests into Outlook and use the hospitality form – ensuring compliance is followed at every juncture when required (LMS duties).
• Flexibility on shifts, patterns, work methods and departments to help ensure the smooth running of the site ensuring you are an advocate for  Publicis and the clients
• To liaise with pantry, post room and other departments to ensure the smooth operation of the department
• Ensure passes are prepared for every pre-booked guest
• Keep visitors informed/updated of any delays with their host
• Maintain an updated ‘VIP’ and key information of Publicis senior executives and Directors
• Maintain and update reception manual around procedures, who’s in the building, key responsibilities, and duties
• To assist other facilities' service lines when required.
• To carry out any reasonable management request.
• To work reasonable amounts of overtime provided notice is given
• To ensure health and safety compliance with policies, systems and procedures in place for Sodexo and Publicis.
• To be flexible to work in other Publicis central London locations where required
• Every guest that enters reception leaves feeling they received a warm welcome and farewell they were assisted throughout their journey within the building.
• Every pre-registered guests have badges prepared and contact details for the host and their special instructions are captured so the guest experiences a seamless journey through the reception
• Answering calls coming through the switchboard and redirecting as appropriate within the agreed SLA timeframe
• Monitoring inbox for any meeting room, hospitality requests and guest register to ensure we can assist and solve any requests within a timely manner as agreed in the SLA timeframe
• Cover for the Publicis LMS services when required.
• Fire warden and first aider

• Previous experience in Corporate Service Reception or Hotel Reception (6 months minimum)
• Meeting room booking systems – specifically Outlook
• Microsoft Teams application/ systems
• Hospitality services
• Excellent communication skills with a keen eye for attention to detail
• Enthusiastic with a ‘can do’ attitude
• Calm under pressure
• Customer focused with the ability to understand the needs of a client/visitor
• Self-motivated and able to think ‘outside of the box’ in order to deliver a ‘best in class’ service
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative within a team environment
• Dealing with complaints whilst maintaining a professional outlook and positive attitude
• Exceptional organisational skills
• Able to work flexibly in accordance with business needs and within the wider Puiblicis team.
• Committed to ‘getting’ the job done without compromising service levels and professionalism

As part of our dedication to create an inclusive and diverse workforce, Publicis Groupe UK is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. We are committed to providing reasonable adjustments for candidates with disabilities in our application process and are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or once in post.

As a Publicis Re:Sources employee, an array of benefits are offered. The learning opportunities are endless and you will be a part of a game-changing and world-class organisation that encourages outside-the-box thinking and empowerment to know that the world is your oyster when it comes to your career.