When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Epsilon is currently seeking an experienced Digital Technical Project Manager (PM), with a focus and desire to work within an interactive environment. This position will be hands-on working with project and business stakeholders to define, execute and deliver digital and web-technology projects, serving as a digital ambassador and main point of contact throughout the delivery of the project/s; leading the planning and implementation of digital technology type projects whilst managing and executing them according to negotiated scope, timelines and budgets. The Digital Technical PM manages the daily responsibilities associated with delivering world-class marketing solutions for single or multiple clients.

Key Responsibilities:

• Manage staff (which may include direct, indirect, and matrixed), project timelines and scope.
• Manage project development and execution from initiation through closure; be accountable for the project along with the project sponsor.
• Work with the project sponsors and stakeholders to ensure projects are fully defined, and assist in developing any supporting documentation around the project e.g. SOW, Brief, BRD, Test cases, runbooks et al.
• Clearly communicate expectations to project stakeholders; act as a mediator between stakeholders and team members.
• Estimate project timelines, level of effort and cost.
• Create, update and maintain project plans and schedules to keep project teams aligned & maintain accurate project forecasts and statuses.
• Manage team assignments and balance workload in a deadline driven environment.
• Track and report on project milestones and provide status reports to project sponsors and stakeholders.
• Effectively apply best practices and industry proved methodology; enforce project standards & governance.
• Manage change control process; perform risk assessments and analysis to identify and document impact of any proposed changes, ensure change requests are documented and stored appropriately.
• Monitor performance against quality goals and implement corrective action as needed; ensure work product accuracy before delivery to client.
• Ensure all project artifacts are maintained in our centralised collaboration tool (RAID log, Project Plans, Change Requests trackers, etc)
• Build and maintain knowledge of clients’ business, competition and industry trends; provide assistance & advice to aid in developing strategic approaches to the development of solutions.

This role requires someone who:

• Is passionate about service.
• Develops and nurtures collaborative relationships and has outstanding communication skills; listens with the intent to truly connect, educate, and make a positive impact; has a proven ability to influence others to get things done, even when they have no direct line of authority over them.
• Has a strong knowledge of technical, business, and marketing impact to business activities, and possesses working knowledge within Business, Brand & Experience Strategy; Experience Design, Omni-channel and Emerging experiences; and Commerce, Content, CRM and Ad-Media platforms.
• Is expert across all phases of project management; initiating, planning, executing, monitoring & controlling, and closing projects; according to strict deadlines and within tight budgets.
• Has a high bar for quality, takes ownership and drives accountability across the organisation.
• Has a sense of urgency, and is an adaptive self-starter with the ability to work under project circumstances ranging from nearly-independent to closely-managed, and is enthusiastic about tackling multiple complex projects within a demanding, agency environment.
• Pays attention to the details, but never loses sight of the big picture.
• Possesses strong problem-solving skills and is proficient at managing conflicting requirements and constraints.
• Can negotiate and manage conflict, and manage concerns that cause scepticism or uncertainty for the customer or stakeholders.
• Can mentor other PMs / Junior roles.
• Can deviate from standard/established PM methodologies to accomplish dynamic project completion.
• Possesses a working understanding of Agile marketing and Agile software development principles and processes as well as Waterfall techniques .
• Has 3+ years Project Management experience in an advertising agency, digital marketing agency, or Internet-related services & products company (preferably in a high-volume or critical production service environment).

Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what’s right, not what’s easy and accepted. When you’re one of us, you run with the best. You’re part of a company with industry-leading technology, with the opportunity to work on projects for some of the world’s biggest brands. Our people have the talent, tools and passion to do epic things together—for our clients, for consumers and for our community.

Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. 

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.