Publicis Sapient is a digital transformation consultancy. We help some of the biggest companies in the world create a unique strategic advantage with our digital, strategy, consulting, and technology services.

We’ve been working in digital innovation for more than 3 decades and have created numerous world-firsts - including the first online seat selector for United Airlines, the first digital menu boards for Dunkin Donuts and the first digital trade finance bank for AGTB. We’ve also developed entirely new propositions like Marriot Homes and Villas to disrupt Airbnb, and we’re even helping develop NEOM, an entirely new city in Saudi Arabia.

The Customer Experience & Innovation Consulting Team at Publicis Sapient:
We are a group of super-smart people with diverse skills and experience who like solving complex challenges to create what’s next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics.

We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our client’s customers.

As a Senior Manager in CX&IC at Publicis Sapient, you will act as a transformation partner for our clients – helping them understand how changing customer expectations and marketplace dynamics will require them to deliver new, innovative experiences, propositions, products and services. 
You are an eclectic thinker who can balance multiple considerations simultaneously – changing technologies, emerging business models and customer insight – to identify new opportunities for our clients.
You will be well versed in ‘design thinking’ and ‘systems thinking’, and the application of these techniques to uncover, identify and understand customer interests, motivations and behaviours, then work iteratively and collaboratively towards experiences that meet these customer needs.

You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements
You are able to see the big picture and zoom in on the details to impactful moments of the customer experience
You champion the customer and evidence-based insight
You display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and learning
You are passionate about delivering meaningful experiences which positively impact the lives of our clients’ customers

What you need to have:
An outstanding portfolio of work demonstrating strong customer insight-driven  design thinking across a diverse range of projects
Experience formulating novel research and development programmes that iteratively identify, test and refine new and innovative propositions, products and services
Experience working collaboratively with colleagues and clients in a variety of different ways – flying solo, as part of an “consultancy” team, co-working with the client in “agile” teams
A mind set that’s open to change and to challenge – you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for ‘that’ll do’, resilient, and eager to learn

Smart, decent, fun, stimulating, collaborative folk to work with.
Lots of travel/work abroad opportunities (COVID allowing).
Wellbeing perks included subsidised gym
Lots of support networks - VivaWomen! (for all genders), Egalite (for LGBT), Uni (diversity council), Hue (people of colour).
Free barista drinks all day, Frinks (free Friday night drinks), free fruit and chocolates (it’s the little things), quarterly Town Halls (with free pizza and drinks)