Digitas is the Global Marketing & Technology Services brand and part of Publicis Groupe.Digitas' Connected Marketing Agency proposition is based on the principle that there are better ways for brands to connect with people and people with each other. Leveraging comprehensive data, technology, creative, media and strategy capabilities and a proprietary planning process called North, Digitas delivers ambitious outcomes for our clients. Recognised by Gartner, Forrester, IDC and WARC, Digitas serves the world’s leading brands through a global network comprised of more than 4,000 employees across over 30 countries and 50 offices.Digitas India’s 300+ member technology teams works with some marquee brands in India, North America, UK, Nordics and Australia. Our teams comprise of people with some of the most advanced technology skillsets and platform expertise – Front end, Mobile, Content Management (Sitecore, Adobe, Episerver, Drupal], Commerce [Hybris, Demandware, Magento, Sitecore], Marketing Automation [Adobe, Salesforce], DevOps, Cloud Infrastructure and more. We are Strategic & implementation partners with best OEM’s like Sitecore (Gold), Adobe (Premium), Salesforce, Acquia.Our offices are in Ahmedabad, Bangalore, Gurgaon and Mumbai, with flexible options for our talent to operate from any part of the country.To connect with Digitas or learn more, visit: www.digitas.com/en-in/

Operations

• Owning responsibility of technical decisions made on support tickets and projects.
• Estimates work stream-related activities accurately with Service Delivery/Project Manager
• Ensure system performance targets are achieved; with regards to incident and service request SLA’s, and maintaining or improving service KPI’s.
• Through strong relationships collaborate and triage with internal and external colleagues to resolve ‘cross system/functional’ incidents/problems to resolution.
• Implement or improve operational standards by introducing/improving standards such as daily checks, batch/job management, housekeeping, monitoring, log/error management and diagnostic capture
• Collaborate with service delivery and release managers to support changes into production reducing any impact.
• Ensure completeness of root cause analysis for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
• Work within a live DB environment ensuring application functionality and business workflows are performing and functional.

General

• Adopts a flexible approach to completing workload to ensure delivery within agreed timeframes
• Ensures that technical solution is implemented according to technical design and standards/best practices
• Maintains, up-to-date, accurate and thorough technical design and support documentation covering areas of project responsibility
• Anticipates and reports delivery issues clearly and at the earliest possible opportunity to Project Manager and Technical Team Lead
• Unit tests code and delivers high quality work to agreed deadlines.
• Perform code reviews
• Ensures team follow documented technical design and standards/best practices
• Conducts self and communicates professionally with clients and colleagues
• Exhibit professionalism in-terms of code quality, code performance, maintainability and reusability
• Ensure completion of work as per project plan/timeline shared by PM or SDM
• Provide regular updates on tasks to PM or SDM based on which they can manage client expectations.
• Pro-active in maintaining and increasing the teams and your own technical knowledge
• Identify training needs or requirements for yourself individually and for the team
• Coach, mentor and develop team members - mentors junior colleagues offering opinions and input in a supportive manner
• Ensure all technical and non-technical support documentation is up-to-date on Confluence
• May be required to work on Planned On-Call from time to time.

Qualifications and Experience

• Computer Science Degree through a reputable University.
• Proficiency in C# .Net, MVC and CMS systems
• Over 7 years development experience using C# .Net, MVC
• At least 5 years of experience working with Sitecore - experience with Optimizely or other .Net CMS systems would be advantageous
• Familiar with Sitecore installation and configuration on Single or Multi Instance
• Thorough knowledge of C#, Visual Basic, .NET Framework, ASP.Net and HTML5/CSS3
• Strong SQL skills and familiarity with Non-relational databases like MongoDB
• Familiarity with architecture styles/APIs (REST, Design Patterns)
• Strong debugging skills and ability to read and understand complex code
• Problem solving skills, having ability to read, review and fix code of peers
• Experience with IIS/Apache, SVN/GIT and version control systems
• Experience using JIRA for issue tracking is advantageous
• Experience with CI / CD tools such as Jenkins or Bamboo
• Experience in client communication via Email and over Conference Calls.
• Familiarity with Azure especially Virtual Machines.

In addition, the following would be beneficial:

• Exposure to one any other enterprise eCommerce or CMS solutions
• Experience of NodeJS development and frameworks including Express and Angular

Apply Now !