Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world.

For more information, visit https://apac.epsilon.com/ (APAC). Follow us on Twitter at @EpsilonMktg. 

The Business Operations team brings together business solutions and latest technology to help empower our leaders with data-driven insights that enable better decision making. Primarily responsible for design, development and governance of the business data, the team measures, manages, and connects business KPIs across verticals to build a single view of impact areas within the organization. They augment our leaders with insights, strategic vision and actionable plans to function effectively. Equipped with data and technology, the team is keen on bringing novel business solutions to life.

Why we are looking for you

• Experience in designing dashboards on Tableau
• Advanced knowledge of Microsoft Tools - Excel, Pivot Tables, Access, Power Point
• Create interactive dashboards on excel and automation experience in Excel VBA
• Strong MIS skills with a detailed eye for numbers, trends and analytical bent of mind
• Good communication skills (written & verbal) to communicate directly with global stakeholders
• Ability to connect the trends and perform predictive analysis
• Exceptional analytical skills; the ability to see patterns; and a structured and logical approach to decision making
• Good understanding of database structure and SQL
• Strong willed, a fast learner and able to work independently
• Multitask and work on a diverse range of requirements
• Eager to learn new skills and technologies that enhance reporting experience to stakeholders

What you will enjoy in this role

• As part of the Business Operations team, the pace of the work matches the fast-evolving demands of business stakeholders
• Continuous learning and development of new reporting tools on Tableau, Excel, SQL, Web forms etc.
• Apply statistical knowledge using R, Python and SQL to define metrics and provide insights
• The open and transparent environment that values innovation and efficiency

 What you will do

Management Reporting:

• Design summary, detail and dashboard reports and management summary to present analysis and recommendations in a concise and readable format
• Create and manage executive dashboards on Tableau
• Support BAU reporting activities to publish excel dashboards to stakeholders
• Identify and Automate reports thru Excel VBA / Business Objects
• Model data to create reporting infrastructure/dashboards for business process management and data mining
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true needs
• Execute quantitative analysis that translates data into actionable insights.

Program Support:

• Support Program Manager in defining program scope and structure program execution plan
• Gather and document requirements for the program in a structured manner
• Own and drive work stream(s) within a program assigned and drive them to closure within defined timelines
• Work with various business stakeholders to drive program support & coordination
• Escalate issues/risks at the work stream level in a timely manner and support in driving resolution
• Prepare status report and dashboards for program sponsor and stakeholders

What you'll need

• MBA or similar degree or comparable experience.
• 2 – 5 years professional experience
• Expert in creating dashboards on Tableau and Excel
• Experience in automating reports via Excel VBA
• Experience in business operations reporting and analysis
• Preferable to have additional technical skills or inclination to learn .NET Core, REACT, HTML skills
• Knowledge on SDLC, Agile practices and project management tools