Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.   

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Position Summary:
As a member of the Server Operations Team, the Associate L2 is involved in running day-to-day operations and in supporting Citrix and WebRDS infrastructures. Participating in global IT projects, supporting your colleagues, performing proactive administration tasks, resolving issues when they arise, and ensuring that the team delivers world-class infrastructure solutions.

Responsibilities:

• Run and support the infrastructure solutions in the most effective way (day and on-call night & week-end support).
• Administer, optimize, and tune the servers and related components to ensure high availability of the various business applications.
• Diagnose and fix incidents as quickly as possible, and make sure that the root cause analyses are done to prevent problems and resulting incidents from happening, as well as to eliminate recurring incidents.
• Maintain up-to-date infrastructure inventory for what is relevant (technical inventory & technical guides and processes).
• Deal with multiple incidents/tasks simultaneously.
• Actively participate in all areas of daily operations involving several technologies such as Citrix, Microsoft, and VMWare.
• Work in collaboration with different teams (Architecture, Global Network, Messaging, Databases, Applications, etc.)
• Proactive detection, troubleshooting, and resolution of systems issues.
• Be compliant with the ITIL processes in place (Incident, Problem, Patch, Change, Release, and Deployment).
• Develop a good working relationship with peers across the organization and work closely with the various IT functions in the Region. 
• Adapt working hours to fit agreed business requirements.
• On-call availability, occasional overtime, and weekend work.
• Coordinate internal resources to ensure resource availability and allocation to global IT projects for the flawless project execution within timeline.

Experience/Qualifications/Certifications:

• Degree holder in IT
• Minimum 5 years of IT experience
• IT Certification on Server and OS related is preferred
• Citrix, VMWare, and Azure Certification are preferred

Work Experience:

• WebRDS, Citrix XenApp, and VDI work experience are required
• Windows Server Environment (Active Directory, GPO)
• VMWare Virtual Environment
• Enterprise Monitoring and ISM tool

Knowledge:

• LAN, MAN, WAN, VPN
• Authentication: Radius, SSL, Active Directory, SSH, DNS, DHCP
• SAN / NAS concept and knowledge
• Azure or any cloud knowledge
• Any knowledge of scripting is an advantage

Skills:

• Ability to conduct research into systems/ OS issues as required.
• Effectively prioritize tasks in a high-pressure environment.
• Proven analytical and problem-solving abilities.
• Written and spoken English.
• Good interpersonal skills.
• Strong customer service orientation.
• Highly self-motivated and directed, with keen attention to detail
• Ability to communicate effectively to a wide variety of people and skill levels, particularly within a network environment
• Ability to complete written documentation to a high standard
• Attention to detail, particularly when working to tight timeframes and project deadlines
• Ability to perform duties that may be required across multiple stakeholders and within tight timeframes