Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.   

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Position Summary:

As a member of the Global Backup Team, the Backup Administrator is involved in running day-to-day operations and in supporting global backup solutions. Supporting your colleagues, performing proactive daily backup administration tasks, restoration of data when required, and effective communication with different global teams

Responsibilities:

• Installation, configuration, and administration of backup environment. 
• Manage all scheduled backups and the day-to-day process of off-siting/collection of tape media with 3rd parties (e.g. Iron Mountain) as well as loading and unloading of tapes.
• Manage brand data restoration and archiving requests as they are assigned as quickly as possible with regard to the service level agreement (SLA).
• Proactive detection, troubleshooting and resolution of backup system issues.
• Ensure backups under your control are documented and documentation is maintained and reflects changes.
• Implement sustainable solutions that will permanently solve the cause of the backup & archive incidents. Do the root cause analysis.
• Be compliant with the ITIL processes in place (Incident, Problem, Patch, Change, Release, and deployment).
• Develop a good working relationship with peers across the organization and work closely with the various IT functions in the Regions.
• Adapt working hours to fit agreed business requirements.
• On-call availability, occasional overtime, and weekend work.

• Ability to conduct research into backup and archive issues as required.
• Effectively prioritize tasks in a high-pressure environment.
• Proven analytical and problem-solving abilities.
• Written and spoken English.
• Good interpersonal skills.
• Highly self-motivated and directed, with keen attention to detail.
• Veeam Backup and Replication
• NetBackup 8.xx, 9.xx
• Linux / Windows / Active Directory
• Azure understanding
• Tape Library knowledge