Epsilon is seeking a Salesforce Marketing Cloud Technical Delivery Lead to join our Digital Experience (DX) Practice and lead delivery of digital solutions for our clients. This person will report to the Senior Vice President, Digital Solutions.

*The role is 100% remote and can be based anywhere in the US.*

The work:

• Works in a client-facing role to lead the end-to-end delivery lifecycle of Salesforce Marketing Cloud solutions
• Develops strong working relationships with the sr. management team and identifies follow-on project opportunities
• Plans and estimates delivery, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
• Manages day to day on-shore and off-shore project teams during the project lifecycle
• Manages the project ideation, gathering high-level business requirements, and defining the detailed requirements and process into epics and stories
• Develops the documented solutions through hands on implementation or directing other developers as necessary
• Establishes and evolves best practices for the development efforts within the Salesforce Marketing Cloud platform
• Provides leadership and guidance on all technical aspects of the Salesforce Marketing Cloud platform including, but not limited to, Journey Builder, Automation Studio, Interaction Studio, Content Builder, Email Studio and Mobile Studio
• Identifies risks to the platform or individual initiatives that they are engaged with and helps develop risk mitigations
• Assists various stakeholders and teams with understanding capabilities of the Salesforce Marketing Cloud platform

Basic Qualifications:

• Minimum 3 years of experience leading the successful delivery of SFMC projects
• 5+ years’ experience in an architect role
• 3+ years’ experience with Salesforce Marketing Cloud minimally including the following features: Journey Builder, Automation Studio, AMPScript, Content Builder, Salesforce Connector, and Business Units
• Minimum 2 years of project management experience delivering technology solutions
• Experience with marketing campaign design, implementation, and execution
• Experience in algorithmic decisioning or interactive management
• Experience in a consulting environment and/or digital agency with demonstrated track record of continuing responsibilities, creativity, and innovation
• Bachelor's degree or equivalent (minimum 10 years) work experience
• 3+ years’ experience with developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL Server
• 1+ years’ experience with HTML, CSS, and JavaScript
• 2+ years’ experience with SOAP APIs, REST APIs, and integration techniques is preferred
• 3+ years’ experience documenting business problems requirements, designing solutions, and authoring technical documents
• Salesforce Marketing Cloud Developer and Consultant Certifications
• Experience delivering solutions within waterfall and agile methodologies
• Extensive experience with data extraction, transformation, and load tools
• Experience across other digital marketing channels: ads, SMS, mobile apps, web
• Experience with customer data management (data warehouse, data lakes, CDP, etc.) technologies
• Experience with JIRA and Confluence

Salary Range: $150,000 - $180,000 + 10% CVB

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. 

Applicants with criminal histories are welcome to apply.

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