Heartbeat is looking for an Account Executive to help us develop, nurture and grow our relationships with top-tier healthcare clients. The Account Executive role owns the logistics and administration of the account. Working in partnership with other members of the Client Services team, the Account Executive works to ensure that all of our clients’ needs are being met as well as proactively exploring ways to further service and grow these relationships. 

Agency Operations: 

• Finances: Familiarity with and adherence to agency financial and operating procedures and policies.  Maintains accurate, organized files. 

• Trouble shoot:  Solution oriented. Brings problems to the attention of management 

• Team Leadership: Positive influence 

Knowledge: 

• Beginning to understand pharmaceuticals and healthcare industries and at least two media channels 

• Continuously learning technology 

• Adheres to agency process. Identifies issues and contributes to problem resolution  

Strategy: 

• Competitive positioning: Understands client positioning and strategy  

• Planning: Research on category, competitive data, and therapeutic areas.  

Tactics and Execution: 

• Maintain team, client, partner agency and third-party vendors contact lists and organizational charts  

• Respond to requests for information from clients, team members and other agency employees with accuracy and in a professional and timely manner 

• Assist with updating daily and nightly Hot Sheets and internal status reports; Attend hot sheet and client status meetings (note: this would be a change from the RACI and would require GDP/GAD approval) 

• Server Organization and Maintenance: organized email archives and current work-in-progress records/archives of past project information as appropriate (e.g., ensure job folders are open, organized and up-to-date for all files) 

• Attend weekly finance meetings with CS, Production and BM 

• Commitment to learning Pharmaceutical and industry terminology, regulations and MLR process 

Client Relationship: 

• Summarize, communicate and distribute meeting notes/next steps immediately following critical meetings and following any non-critical internal meeting (not responsible for client contact reports) to CS and Production 

• Presentations: Organizes/manages client presentations. Influence and diplomacy in written and verbal communications.  Effective but concise communications. 

• Builds rapport and credibility with client peer based on trust and expert counsel 

• 1+ years of Agency experience  preferred  

• Bachelor’s degree required 

• Exceptional client management relationship skills   

• Ability to rapidly grasp client marketing objectives 

• Excellent written and oral communication skills     

• Ability to manage multiple client contacts  

• Ability to learn quickly and handle multiple tasks  

• Ability to analyze data (site metrics, media performance metrics) 

Hell yes, I want to do all of that. But tell me more about Heartbeat…

Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we’ve been named a 4-time “Best Place to Work” by AdAge and MM+M and a “Diversity & Inclusion Champion” by MedAdNews.

We care about three big things:

1. Empowering Challenger Brands
We work with marketers who have big mountains to climb and the ambition to make it happen. As their sherpa and sidekicks, we must relentlessly deliver on our core values: insightful, inventive, and courageous.

2. Being the Best Place You’ll Ever Work

This isn’t all pool tables and Bagel Fridays — it’s about giving you the support to do and be your best. Examples include the ability to work wherever (forever), unlimited PTO, and self-care stipends. We also love to let loose, whether through selfie scavenger hunts or bouts of companywide bingo that would shock even the rowdiest retirement communities.

3. Fostering a Diverse & Caring Community

We’re the most diverse agency in healthcare, by design. No matter your story, you’ll find representation and amplification — through our affinity groups, cultural celebrations, and unwavering support no matter what society throws at us. We’re proud to say that you can be anything you want at Heartbeat (as long as it’s not an a**hole).

There’s a reason 1/3 of Heartbeaters have been here for 4+ years and we have a 90% retention rate. We hope you’ll experience it for yourself.

About Publicis Health & Publicis Groupe

Heartbeat is a proud member of Publicis Health, the largest health communications network in the world. Publicis Health is one of the four solutions hubs of Publicis Groupe, the third-largest advertising and media company in the world — offering us unparalleled global reach and resources.

All your information will be kept confidential according to EEO guidelines.