Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

The Senior Program Manager is responsible for the health and quality of large-scale client projects, focusing on maintaining margin, delivery efficiency and quality, risk mitigation and resolution. 

The ideal candidate should have experience structuring and leading marketing and advertising projects comprised of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Experience Design, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing digital engagements (platform, web, mobile, etc.), liaising with front and back-end development teams and implementing and managing workflow and process is required. 

They will also possess a proven ability to represent the Program Management discipline with internal and client stakeholders and be deft at building and maintaining strong relationships with agency, client, and third-party partners. They will work with these entities to proactively solve challenges and contribute to the development of processes that adapt to evolving business challenges, best practices, and industry standards. 

Responsibilities: 

• Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work. 

• Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program department. 

• Responsible for the scoping and management of a large project with several tracks of work, or a small program with multiple projects from end-to-end. 

• Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing estimates and staffing plans against scoped work, and maintaining profit margin. 

• Partner with Creative and Experience to effectively shepherd and manage the evolution of design work, ensuring quality at all points from concept through delivery.  

• Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative creative ideas. 

• Maintain and enforce high standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices, and asset management. 

• Manage large projects independently from initiation through completion 

• Maintain departmental values, vision, direction, and responsibilities with team stakeholders. 

• Partner with internal team to continuously optimize existing operational processes and systems, ensuring buy-in and compliance with cross-functional teams. 

• Provide solutions-oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence. 

• Work with Senior level stakeholders to manage client relationship and actively provide ideas to upsell work. 

• Proactively manage, provide guidance, and develop clear communications around program and business-related risks, including mitigation planning and crisis management. 

• Actively participate in agency new business opportunities/initiatives. 

• 3-5 years project management experience in a creative services organization working with cross-functional stakeholders including strategy, data, and planning, creative, editorial, experience design, production, technology, operations and resourcing. 
• 1-3 years of experience managing digital engagement and digital asset delivery. 
• Demonstrated understanding of project management methodologies, process and tools including staffing, scoping, estimating, burn management. 
• Proficiency with MS Suite and project management software (JIRA, Basecamp, Smartsheet, etc.) 

The Power of One starts with our people!  To do powerful things, we offer powerful resources.  Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish  is an Equal Opportunity Employer.  Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

All your information will be kept confidential according to EEO guidelines.