For 25 years, Level has developed marketing solutions for some of the world’s most innovative brands. We believe the best solutions come from collaborative working partnerships with our clients. Whether an established brand, or a start-up, we believe in the power of creative strategy, design, and technology to solve business challenges.

The VP, Account Director will spend significant time with the client stake holders to gain deep insight into their business needs, becoming a trusted partner and advisor to senior client executives across the various Marcom lines of business. This role is first the point of escalation for all the stake holders at the client. The VP, Account Director holds accountability for the health of the client businesses to the agency both financially and relationship-wise. The role must adeptly navigate internal and external politics. Strong financial understanding, and experience pricing, pitching, and winning incremental business with a long-standing client is a must. This role includes leading net-new business opportunities for the agency. We need someone who can lead technical projects, and also assess how the agency continues to play a role in the client ecosystem organic growth via road mapping. Preferred knowledge areas include all digital, eCommerce, dynamic digital creative, a broad understanding of CRM, and to a lesser extent, brand creative process. A true Digital Technology leader.

What You’ll Do:

• Ensure the health of the business (client satisfaction and agency profitability)
• Uncover opportunities and grow business through thought leadership, client/category expertise and consistent delivery of good work
• Focus on ongoing client mapping process to deepen client trust and broaden the agency’s purview/stature within the client organization
• Serve as an expert on the client’s business and industry (including direct and indirect competitors)
• Be deeply embedded in the clients’ systems and manage agency side systems at the same time seamlessly.
• Present key category and out-of-category best in class examples of innovation, programs, and trends to inspire the internal team and clients
• Provide POV as the work goes into the engine at major milestones and when it becomes the final product to determine if it delivers on the objectives and strategy set forth initially.
• Serve as intermediary between agency and client, representing the broad scope of interests
• Investigate and assuage client concerns related to agency and work to resolve them with the appropriate cross-functional leads
• Identify and communicate organizational or business roadblocks on client side running counter to agency interests
• Lead client presentations for new initiatives with cross-functional experts
• Ensure agency personnel are updated regularly on client’s business
• Provide final approval on key initiatives, presentations, and work output
• Forecast revenue with Finance team
• Collaborate with project management team on major fee negotiations and upcoming work
• Oversee development of Input Briefs for major initiatives
• Promote an open working environment where opinions, views and ideas can be shared

Required Knowledge/Skills/Experience 

• Bachelor’s degree in business or marketing preferred
• 10+ years of professional experience in digital marketing, marketing technology, or e-commerce
• 5+ years’ experience in an agency environment
• Cross-functional experience (media, creative, technology, mobile, social, finance)
• Ability to manage multiple clients or lines of business
• Enthusiasts of the brand and category to which they’re assigned
• Must be passionate about advertising and the digital space
• Embody a competitive spirit for Level, our clients, and doing innovative work
• Ability to form genuine relationships internally and externally
• Diplomatic in providing strong POV and making difficult decisions
• Able to work with broad spectrum of people - senior to junior level, multiple mindsets
• Experienced in crisis and issue management across multiple client levels
• Skilled in presenting to senior level clients and large room of people
• Ability to inspire people to do great work
• Ability to sell a point of view or ideas through storytelling
• May require overnight travel up to 20%

All your information will be kept confidential according to EEO guidelines.