We create modern brand experiences that are anything but business as usual. Connecting with humans in a meaningful way takes more than incremental change. It takes radically original thinking. That’s why diversity, equity and inclusion isn’t a box we check, it’s who we are. We encourage everyone to bring their authentic selves to work and value the unique perspectives, backgrounds and experiences of our team members that lead to meaningful outcomes.  FKA has curated a deep roster of talent focused on channel-proof brand building, ubiquitous retail commerce, social that impacts the full purchase funnel, and relationship management that uses data to humanize brands and create lasting bonds with customers. Currently, we have more than 600 talented humans in locations across the country, partnering with brands like Verizon, Pop Tarts, Amazon, Audi, Arby’s, and others who are ready to challenge the status quo and reinvent what’s next.

As a Senior Account Manager (Sr. AM), you are responsible for managing assigned client engagements and leading the agency team to successful completion of work on assigned projects. The Sr. AM will oversee internal resources & agency leads assigned to a client engagement, with direct responsibility for delivering work on-time, on-budget, and on-strategy. The Sr. AM interfaces with client teams as a day-to-day contact, fields questions, brings clarity to campaign delivery needs, and adds values at all stages of the campaigns. The ideal candidate will have outstanding project management skills, and be a motivated, strategic thinker with a proven track record of successful client management. Experience managing email campaigns from end to end is required for this role. 

Your Responsibilities:
Manage client deliverables– timing, costs, creative, reviews, meetings, and communications.
Serve as day-to-day client contact on assigned projects in a fast-paced atmosphere; workload prioritization skills are a must for success.
Balance daily client requests to ensure on-time delivery of projects that align with client goals and vision.
Maintain a clear understanding of the overarching strategy on all assigned projects.
Represent the voice of the client in all internal discussions
Assist senior account leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating status of initiatives to relevant internal and client stakeholders.
Oversee and run team status meetings to align internal stakeholders on priorities and goals of the meeting/projects.
Assist senior account leadership staff in development of strategy presentations, communication plans, element/creative briefs and other client-mapping deliverables.
Be passionate about understanding client’s business and the associated news regarding the company; update internal teams on any pertinent news.
Assist in identifying business challenges and competitive insights.
Coordinate client input/feedback and share feedback with internal teams.
Ensure the final deliverables on projects meet the quality and expectations of the agency and the client.
Build lasting client and agency relationships.
 

3+ years professional experience in an account management role in a marketing or advertising environment. Agency experience preferred.
Experience managing CRM/email campaigns from brief and creative development through production and execution is preferred. 
Experience with multiple direct marketing channels such as, TV, digital, direct mail, web, and social media is a plus.
Experience with Marketo or other ESP platforms is a plus.
Solid understanding of direct marketing best practices.
Passionate curiosity of the digital marketing and advertising landscape.
Be able to form trusting relationships internally and externally.
Ability to build good client relationships.
Results focused with ability to multi-task and prioritize within a dynamic environment.
Proven ability to juggle several projects with minimal supervision and tasks simultaneously.
Proven ability to consistently deliver high quality work to tight deadlines and when under pressure.
Strong organization and time management skills, with excellent attention to detail.
Possess excellent communication skills, both verbal and written.
Can tailor communications and style to different stakeholders and personality types.
Flexible and adaptive to meet changing needs or direction.

All your information will be kept confidential according to EEO guidelines.