Heartbeat is the full-service marketing agency for healthcare Challenger Brands. It’s our lifeblood to help these brands overcome their competitive challenges and rise above the expectations. That means we never take the easy road. We are a crew of optimists and activists who believe that “Never Been Done” doesn’t mean “Don’t Ever Do.”

That’s the philosophy, here are the creds: 250+ employees between NYC & LA; strategy, creative, media, & technology under a single roof; a pile of industry awards for our work (Clio, OMMA, MM+M, MANNY) and our agency (4x Best Place to Work from Ad Age & MM+M). We are especially proud of our industry-leading commitment to diversity & inclusion, with recognition from Med Ad News as a D&I Champion.

If you want to surround yourself with partners who are insightful, inventive, and courageous—well, you just hit the motherload.

Heartbeat Ideas is looking for a Senior Account Executive to help us develop, nurture and grow our relationships with top-tier healthcare clients. The Sr. Account Executive role owns the logistics and administration of the account. Working in partnership with other members of the Client Services team, the Sr. Account Executive works to ensure that all of our clients’ needs are being met as well as proactively exploring ways to further service and grow these relationships. 

Agency Operations: 

• Finances: Familiarity with and adherence to agency financial and operating procedures and policies.  Maintains accurate, organized files. 

• Trouble shoot:  Solution oriented. Brings problems to the attention of management 

• Team Leadership: Positive influence 

Knowledge: 

• Solid understanding of the pharmaceuticals and healthcare industries and at least two media channels 

• Continuously learning technology 

• Adheres to agency process. Identifies issues and contributes to problem resolution  

Strategy: 

• Competitive positioning: Understands client positioning and strategy  

• Informing: Keeps team informed of changes in client/competitive climate. Communicates clearly and frequently 

• Planning: Research on category, competitive data, therapeutic areas.  

Tactics and Execution: 

• Contributes thoughtfully to the brand tactical planning and creative process 

• Works with account team to execute plan tactics 

• Responsible for accurate and thorough documentation: status reports, contact report,; Takes ownership of day-to-day tactics and executions within agency 

• Develops strong and positive working relationships with production, creative, finance, other departments 

Client Relationship: 

• Communications: Attends client meetings and provides timely follow-up (e.g. contact reports).  Synchronizes communications between account teams, vendors and clients 

• Presentations: Organizes/manages client presentations. Influence and diplomacy in written and verbal communications.  Effective but concise communications. 

• Relationship: Is able to communicate directly and frequently with client with some autonomy.  Builds rapport and credibility with client peer based on trust and expert counsel 

• Works with client to execute advertising and marketing plans 

Job Requirements: 

• 2+ years of Account Management experience  

• Bachelors degree required 

• Exceptional client management relationship skills   

• Ability to rapidly grasp client marketing objectives 

• Excellent written and oral communication skills     

• Ability to manage multiple client contacts  

• Ability to learn quickly and handle multiple tasks  

• Ability to analyze data (site metrics, media performance metrics) 

Hell yes, I want to do all of that. But tell me more about Heartbeat…

Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we’ve been named a 4-time “Best Place to Work” by AdAge and MM+M and a “Diversity & Inclusion Champion” by MedAdNews.

We care about three big things:

1. Empowering Challenger Brands
We work with marketers who have big mountains to climb and the ambition to make it happen. As their sherpa and sidekicks, we must relentlessly deliver on our core values: insightful, inventive, and courageous.

2. Being the Best Place You’ll Ever Work

This isn’t all pool tables and Bagel Fridays — it’s about giving you the support to do and be your best. Examples include the ability to work wherever (forever), unlimited PTO, and self-care stipends. We also love to let loose, whether through selfie scavenger hunts or bouts of companywide bingo that would shock even the rowdiest retirement communities.

3. Fostering a Diverse & Caring Community

We’re the most diverse agency in healthcare, by design. No matter your story, you’ll find representation and amplification — through our affinity groups, cultural celebrations, and unwavering support no matter what society throws at us. We’re proud to say that you can be anything you want at Heartbeat (as long as it’s not an a**hole).

There’s a reason 1/3 of Heartbeaters have been here for 4+ years and we have a 90% retention rate. We hope you’ll experience it for yourself.

About Publicis Health & Publicis Groupe

Heartbeat is a proud member of Publicis Health, the largest health communications network in the world. Publicis Health is one of the four solutions hubs of Publicis Groupe, the third-largest advertising and media company in the world — offering us unparalleled global reach and resources.

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.