Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives.

The Executive Client Partner is a strategic leader responsible for developing, executing and refining a high-level strategy to ensure profitability for existing business. This includes interacting with the client to develop and grow the relationships, negotiate contracts, and come to an agreement on scope and estimated costs of projects.

As the “ultimate” advisor to the client, the Executive Client Partner must align the client’s expectations and Razorfish/Publicis deliverables in a way that will support the client success and outcomes that are meaningful to them.

You have experience in the Consumer Healthcare industry managing multi-million dollar global digital accounts. Proven experience with new product launches from beginning to launch across digital experiences; app & website, experience design, campaign, strategy. With ease you connect agency environments within large holding companies and cross agency relationships with client stakeholders and other third-parties, flexible and adaptable.

Responsibilities:

• Senior Client & Industry Relationships

• • Own senior client relationships (mid-size clients) or share responsibility with VP, CP or CP (large-size clients)
  • Run day-to-day operations of assigned work streams
  • Share responsibility for 100% client retention by working with the multi-disciplinary leadership team to maintain mid to senior level relationships allowing us to proactively identify client risks and growth opportunities 
  • Establish long-term partnerships with key strategic clients by demonstrating a thorough understanding of their business, market, brand, customers and challenges
  • Demonstrate a clear understanding of Razorfish’s capabilities to drive new business and impact client’s potential for transformation – as well as Publicis Groupe’s
  • Remain current on industry trends and market changes impacting our client’s business
  • Collaborate across internal channels to maintain consistency and identify new business opportunities for platform and content 

• Engagement P&L Ownership

• • Communicate progress of revenue to budget forecast to the team throughout the year 
  • Support senior client partners in attaining P&L targets through a combination of existing business contributions and new opportunity development 
  • Monitor P&L fluctuations to proactively identify risks and opportunities 
  • Consistently cultivate a pipeline of new cross-regional efforts/opportunities
  • Develop Statements of Work (SOWs); validate cost and scope with management

• Team Management

• • Identify and manage core account team and PM to effectively respond to client needs
  • Lead regular internal & external meetings as well as proactive communication to clients
  • Actively participate on client delivery teams to enhance and deepen client relationships 
  • Coordinate and advise project managers on resource management for matters concerning the project
  • Foster optimal environment for idea growth and creativity
  • Work closely with management to consistently improve team morale
  • Mentor junior team members
  • Assist in new employee on-boarding and training

• 12 -14 years of related industry experience; preferably consulting, interactive, agency or direct marketing experience 
• 3+ years of proven track record in developing senior-level client relationships
• Strong knowledge or experience in marketing and advertising, with emphasis on interactive media, experience design, mobile, digital marketing, strategy, and analytics
• Experience in the healthcare, pharmaceutical or other regulated industries
• Proven experience in new large product launch for digital experiences
• Apply creative thinking and analytical problem solving skills to deliver results
• Demonstrate exceptional interpersonal and communication skills to build client rapport
• Ability to collaborate effectively at all levels and functions of an organization
• Strong client-service orientation  
• Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines 
• Sound business acumen 
• Ability to lead a team effectively and provide direction through coaching and mentorship
• Emerging negotiation skills 

As part of our dedication to an inclusive and diverse workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.