Why this could be your next big break:

At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and grow. After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!

The Client Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in the APJ Region. This role is centered on supporting our retailer partners team throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

About the role:

● Retailer Relationship:

• Provide world-class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
• Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers and brand teams.
• Present the platform through succinct and efficient demo’s as and when required

● On-Boarding Support:

• Support the build of all material creation campaign completion, bespoke presentations, marketing material.
• Ensure 100% accuracy with platforms such as Confluence, Domo etc
• High-level of understanding key performance metrics and analytics to deliver confident feedback to the suppliers/retailers, as required (and as supported by the Analytics team)

● Supporting Ongoing Client Success

• Support Suppliers with the campaign set up and optimization recommendations
• Help to monitor overall campaign performance, where necessary, provide recommendations
• Inform our retailers of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.

Overall, the Client Success Manager (CSM) is better understood as being adept in all areas of the retailer partnership. We empower our staff to manage all aspects of their retailer relationships, from training internal teams to understand the benefits of our platform across their entire teams, making recommendations (with the support of the retail lead) including the trading and ecommerce sales divisions, through to helping support suppliers get the best out of the Citrus platform. Working closely with our TAMS to ensure communication is shared amongst the business and targets are met. The CSM is supported by the company leads in the various cross-functional departments; however, we think it’s important that the CSM has the ability to action forward necessary tasks on demand.

About you:

We are looking for a Client Success Manager who has the following skills, knowledge, and experience:

• Strong retail media, eCommerce and digital knowledge
• Previous experience within the supplier/retailer sector
• Excellent interpersonal communication skills
• Solution-oriented mindset
• Excellent presentation and influencing skills
• Has a “can-do” attitude
• Efficient time management skills
• Strong organizational skills
• Ability to work in a team environment
• Proficient in Office 365 products
• Native Korean with Fluency in English

It would be great if you also have:

• 4+ years of client-facing account/client management experience
• Domo experience
• Digital Media experience
• Supplier Media experience
• Japanese language competency

Why join us?

Here at CitrusAd, we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker, or employee receives less favorable treatment on the grounds of age, disability, gender, transgender status, race and ethnicity, religion and belief (including no belief), marriage, or civil partnership status or sexual orientation.

Simply put – we love our people and understand it’s each of us coming together to create a winning

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.