We are seeking a Senior Analytics Associate to join our growing analytics capability working in Customer Experience platforms. The Senior Analytics Associate is responsible for the development of best-in-class marketing analytics deliverables and actionable insights, working in partnership with an extraordinary, faced-paced team driving transformational health care support for patients.

The expectation for this role is to take ownership of the entire analytics process – data-gathering, through to finalized insights and client presentation. The successful candidate will have a mix of technical and non-technical client-facing skills: we are looking for an individual that is not only passionate about and comfortable with working within diverse sets of data – but also someone who gets excited about finding meaning within that data to successfully transform our client’s business and marketing challenges.

Responsibilities:

• Work closely with internal strategy teams and external strategy & analytics partners to develop disruptive customer insights and actionable recommendations based on learnings from the data.
• Own complete delivery cycle of ongoing analytics deliverables, including integrated marketing dashboards
• Gather business requirements for analytics deliverables, including documentation of data architecture requirements, measurement planning, and front-end wireframes
• Manage and integrate data from a wide variety of sources, including (but not limited to) CRM including Email, Direct Mail, App, SMS, Web and Social Media.  
• Develop & maintain detailed documentation of deliverables
• Serve as the subject matter expert for the context of the data
• Partner with implementation teams for web analytics tagging development, measurement plans & QA

• Demonstrated experience with Adobe Analytics, including Implementation and Maintenance required
• Demonstrated experience with Adobe Target a plus
• Minimum 2 years working experience with a BI Tool such as Tableau or DOMO
• Strong analytical skills with the ability to extract the context of the data through standard data analysis methodologies
• Strong presentation ability—capable of creating concise and illuminating findings and translating data results into actionable steps to drive patient support forward
• Motivated to learn new tools, techniques, and platforms
• Fluent with English and able to effectively communicate (read/write/speak) with various productivity tools
• Professional work ethic (accountable, reliable, honest)
• Demonstrated ability to deal with ambiguity & evolving business needs
• Capability of multitasking with proper prioritization

All your information will be kept confidential according to EEO guidelines.