Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.

The key accountabilities for this role are, but not limited to; ·

• Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup · Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting 
• Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix · Experience of handling Asset/inventory record process, movements etc. 
• Knowledge of Patch management, Antivirus Troubleshooting ·
• Troubleshooting and installation of Network MFD Printers · Awareness of Information security policy and adherence

Knowledge ·

• Should have exposure to basic network troubleshooting, VPN, Remote Support
• Coordination with IT vendor for warranty support and call logging Skills (including technology)
• Hands on Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours
• Demonstrated service excellence · Ability to work in remote environment · Strong Written and Oral communication · Energetic and driven personality

Experience/Qualifications · Bachelor’s degree in Computer Science, Information Systems or Engineering · Minimum 1+ years experience of troubleshooting Windows and MAC OS