Senior Account Manager

  • Full-time

Company Description

We create modern brand experiences that are anything but business as usual. Connecting with humans in a meaningful way takes more than incremental change. It takes radically original thinking. That’s why diversity, equity and inclusion isn’t a box we check, it’s who we are. We encourage everyone to bring their authentic selves to work and value the unique perspectives, backgrounds and experiences of our team members that lead to meaningful outcomes.  FKA has curated a deep roster of talent focused on channel-proof brand building, building, ubiquitous retail commerce, social that impacts the full purchase funnel, and relationship management that uses data to humanize brands and create lasting bonds with customers. Currently, we have more than 600 talented humans in locations across the country, partnering with brands like Verizon, Pop Tarts, Amazon, Audi, Arby’s, and others who are ready to challenge the status quo and reinvent what’s next.

Job Description

As a Senior Account Manager, you are responsible for significant scale projects or campaigns with multiple elements that align to client and team objectives. The Account Manager interfaces with client teams as a day-to-day contact, fields questions, brings clarity to campaign delivery needs and adds value at all stages of the campaigns. 

This position is embedded with our client’s organization, located within the Herndon, VA. / Washington, D.C. area. There is a future expectation of this role working onsite up to 2 days a week in the client’s office.

Your Responsibilities:
Manage the development of client deliverables including: POVs, campaign reports, status documents.
Serve as a day-to-day client contact in a fast-paced atmosphere; work load prioritization skills are a must for success.
Balance daily client requests alongside support of account teams to ensure on-time delivery of projects that align with client goals and vision.
Assist senior account leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating status of initiatives to relevant internal and client stakeholders.
Oversee and run team status meetings to align internal stakeholders on priorities and goals of the meeting/projects.
Assist senior account leadership staff in development of strategy presentations, communication plans, element/creative briefs, and other client-mapping deliverables.
Passionate about understanding client’s business and the associated news regarding the company; updates internal teams on any pertinent news.
Assists in identifying business challenges and competitive insights.
Helps coordinate client input/feedback and shares feedback with internal teams.

Qualifications

3+ years professional experience, which may include marketing, advertising, and account management. 
Cross-functional experience in an agency (CRM, digital, social, marketing, advertising, traditional) is a plus
A strong bias for action and a passionate curiosity of the digital marketing landscape.
You keep it simple but communicate effectively with internal and client teams.
Exceptional time management and organizational skills, with the flexibility to adapt quickly to changes.
You surprise and delight your clients with your responsiveness, attention to detail and can-do attitude.
Results focused with ability to multi-task and prioritize within a dynamic environment.
Ability to tailor communications and style to different stakeholders and personality types.
Ability to juggle a number of projects and tasks simultaneously and consistently deliver high quality work to tight deadlines and when under pressure.
Possesses excellent communication skills, both verbal and written.
Ability to develop trusting relationships with clients as well as internal agency colleagues.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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