Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Position Summary:  Supervises all aspects of account, including client-agency relationship, internal agency relationships and profitability.

General and Daily Responsibilities:

·       Manages account workload, including dividing up responsibilities between team members and knowing when to request upper management input and presence

·       Builds a strong, cohesive team that is knowledgeable about the client, its products/services and programs

·       Leads a group that produces work consistent with company standards, I.e., excellent creative that is on target strategically and is delivered in time and on budget – manages client expectations

·       Apply all aspects of DM discipline as appropriate to client business, including  program planning, creative development strategies, metrics, database marketing, segmentation, research/segmentation, program management, analytics and targeting

·       Writes marketing/creative strategy, tactical, project and data plans for clients

·       Organizes and leads strategic recommendations and creative concepts

·       Manages client/agency meetings

·       Understands the client’s product, market and industry well enough to debate strategic issues

·       Understands the principles, application and effectiveness of direct & digital marketing, automotive marketing, CRM, and/or data-driven marketing

·       Instills a disciplined approach in flawless execution, ensuring all details are thought through.

·       Develops strategic recommendations and creative concepts to be presented to clients

·       Monitor and manage the agencies profitability while keeping within & managing the client’s budget

·       Leads/oversees monthly billing for the team

·       Forecasting gross income, managing costs, and maximizing profitability

·       Creates and maintains healthy working relationships with internal Account Teams as well as client contacts

·       Creatively and proactively provide solutions to client business issues and challenges

·       Writes account plans for strategic insights and direction-setting on yearly basis

·       At times, lead the development of new concept ideas that enhance Epsilon’s ongoing business efforts with the client and demonstrate the ability to sell in these concepts to the client

·       Competitive review – continually evaluate market conditions and provide client with agency POV on how to address

·       Weekly client status calls – kick off/host meeting, participate in covering action items, outstanding topics including creative, branding, testing, results, segmentation, objectives, future planning sessions, etc. 

Minimum Qualifications & Skills Required:

·       Comprehensive knowledge of direct marketing

·       Automotive Marketing experience preferred

·       Digital Marketing experience a plus

·       At least 4-7 years relevant agency side experience (strategic/target/direct marketing experience or other related disciplines) or

·       4-7 years relevant client experience in direct marketing or other related disciplines

·       Four year college degree

·       Ability to work autonomously and in a fast-paced environment

·       The ability to interface and communicate with the client

·       The ability to meet or exceed client expectations in the area of account management

·       Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.

·       PC proficient, including familiarity with the Microsoft Office Suite but especially skilled in Excel and PowerPoint

·       Excellent written, verbal and interpersonal communication skills

·       Impeccable attention to detail, follow-through and ability to multi-task efficiently and accurately

·       Ability to solve practical problems, applying analytical reasoning

·       Ability to work well under pressure

Key Competencies for Position:

·       Financial Management: Tracks business activities to control EBIT; distinguishes clearly between the different types of costs for measurement and decision making purposes, including relevant costs and the concept of opportunity cost     

·       Team Management: Creates strong morale and spirit within the team; shares wins and successes; fosters open dialog; lets people take ownership for their work; defines success in terms of the whole team                        

·       Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of personalities; can get the best out of people; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; is someone people like working for and with

·       Project Management: Establishes clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialog with others on work and results

·       Communication: Communicates clearly and succinctly in a variety of communication settings and styles

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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