Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives.

Creative Directors, UX at Razorfish are responsible for leading teams to develop and produce creative solutions that meet our clients’ business objectives and goals.   

 You will play a key leadership role working with Account, Marketing Strategy, Media, Technology and Business Development to shape new opportunities for Razorfish — be it expanding current client relationships or forging new ones.  

 You bring a deep understanding of translating business needs and strategy into realized design. You provide a perspective that influences both clients and your team to also understand the rationale and approach to what is design and why.   

 You bring a deep understanding of user-centered design, content strategy, copywriting, design, front-end development, brand strategy and multi-channel marketing strategy with core strengths and experience in Information Architecture and interaction design across digital channels.   

 Key Responsibilities  

• Lead and inspire creative teams to design experiences and deliver great work for our clients  
• Contribute and collaborate with our North America creative leads to shape and evolve our experience practice   
• Develop and maintain relationships with key client stakeholders, collaborate with strategy and business development teams to pursue and develop new business opportunities  
• Lead multidisciplinary teams to craft solutions for clients through conceptual designs rooted in strategy and rationale derived from key business and user needs  
• Design best in class experiences for clients by balancing user and business needs to identify opportunities based on research, analytics and best practices  
• Work with strategic and analytics partners to develop a shared understanding of business and user needs through scenarios and journeys  
• Define creative process tailored to the specific needs of a project, oversee development of UX artifacts such as organizational models, journeys, sitemaps, taxonomy, navigation, wireframes, flows and prototypes with the ability to present and sell through to senior client stakeholders  
• Drive the development of frameworks that describe key aspects of a proposed experience, and how it reconciles business and user needs; execute top-level deliverables based on user-centered design techniques  
• Work with delivery teams to estimate, plan, and build successful creative for large and complex projects  
• Collaborate with leadership and hiring to attract, recruit and retain creative talent to grow our creative capabilities  
• Enhance the Razorfish brand by driving award submissions and speaking engagements  
• Drive all creative aspects of sales pursuits, including: shaping and responding to opportunities, proposal creation, and orals presentations  
• Define best practices and standards related to persona development/behavioral segmentation; coach teams to align personas/segmentation with client/project objectives  
• and ensure that they are derived appropriately from behavioral segments/user profiles; ensure that scenarios respond to key user needs and illustrate key business opportunities  
• Work with strategic partners to develop understanding of business and user needs through scenarios and journeys  

• 10+ years of industry experience in a well-established, design/creative role with a proven track record of success, agency experience a plus.
• Mastery of interaction design, information architecture, and user-centered design across channels, devices, and mediums, coupled with the ability to balance and translate business and user needs into opportunities shown through concepts  
• A strong grasp of product and brand strategy, and analytics, coupled with the ability to identify business opportunities, audience/customer studies and segmentations  
• The ability to drive and contribute to the end-to-end product and platform R&D lifecycle, working with a multi-disciplinary team spanning Razorfish talent, agency and client partners  
• Solid verbal communication and writing skills, with experience presenting to all levels of clients and co-workers  
• Knowledge of marketing and design systems, and experiences, with proven conceptual and design abilities  
• Candidates must be well-versed in user-centered design methods and techniques  
• A solid understanding of related creative tracks such as visual design, interactive development, copywriting, content strategy and SEO  
• Must have been in a client-facing role and have project experience in working with teams on large scale, long-term projects  
• Ability to gracefully handle multiple projects in a fast-paced environment with the adaptability to navigate unknowns and bring clarity and consensus to key clients and stakeholders  
• Empower growth in others through empathy, servant leadership, and the ability to understand a on a personal level someone’s drive, ambitions and how to get the best from them.  
• Drive preparation of large client workshops to communicate key themes from stakeholder interviews; work with the team to achieve alignment on key success factors  
• Lead, oversee, and provide thought leadership in participatory design/user testing sessions, as well as behavioral in-context and ethnographic research events across accounts; manage client involvement in research  
• Proficient to expert in industry design and prototyping tools  
• Passionate attitude with willingness and enthusiasm to own your own growth  

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.