Deliverability Manager

  • Full-time

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

About the Opportunity

Epsilon is seeking a Deliverability Manager who can help Epsilon maximize deliverability across multiple platforms by ensuring necessary processes and projects are fulfilled successfully.  This position will be responsible for working to help resolve deliverability challenges, effectively implement and manage required processes, implement new client-facing practices, provide deliverability consultations to clients and interface with contacts at ISPs.  This role will be responsible with working with internal teams to identify and build-out required deliverability products and solutions.         

Responsibilities

  • Work with clients and client teams to introduce and implement deliverability projects, products and solutions
  • Work cross-functionally to establish processes and procedures that optimize deliverability
  • Work with 3rd party partners to define value-add services that improve deliverability offering to clients
  • Understand and manage the deliverability team’s day-to-day responsibilities:
  • Client on-boarding, testing and execution strategies to maximize email delivery rates
  • Monitor Epsilon system, network, and campaign as well as ISP performance to identify early problems/trends
  • Manage tactical ISP relations:  Whitelisting, Feedback loops, escalations, blocking, absorption, SPAM filtering
  • Investigate, diagnose and resolve deliverability and SPAM escalations

Qualifications

  • Bachelor’s Degree required
  • 2 years in deliverability role and/or email messaging with hands-on deliverability experience
  • Ability to work with cross-functional teams
  • Ability to work well independently
  • Ability to identify and implement process improvements
  • Strong problem-solving skills - diagnosis, root-cause assessment, option evaluation and resolution
  • Ability to communicate clearly and strategically with clients, team members, and the marketplace
  • Ability to manage time and resources and prioritize projects in a rapidly changing environment

 

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

#LI-RO1

REF122702Y

Privacy Policy