Senior Account Executive

  • 375 Hudson St, New York, NY 10014, USA
  • Contract

Job Description

Job Description:  
Heartbeat Ideas is looking for a Senior Account Executive to help us develop, nurture and grow our relationships with top-tier healthcare clients. The Sr. Account Executive role owns the logistics and administration of the account. Working in partnership with other members of the Client Services team, the Sr. Account Executive works to ensure that all of our clients’ needs are being met as well as proactively exploring ways to further service and grow these relationships. 



Agency Operations: 

  • Finances: Familiarity with and adherence to agency financial and operating procedures and policies.  Maintains accurate, organized files. 

  • Trouble shoot:  Solution oriented. Brings problems to the attention of management 

  • Team Leadership: Positive influence 



  • Solid understanding of the pharmaceuticals and healthcare industries and at least two media channels 

  • Continuously learning technology 

  • Adheres to agency process. Identifies issues and contributes to problem resolution  



  • Competitive positioning: Understands client positioning and strategy  

  • Informing: Keeps team informed of changes in client/competitive climate. Communicates clearly and frequently 

  • Planning: Research on category, competitive data, therapeutic areas.  


Tactics and Execution: 

  • Contributes thoughtfully to the brand tactical planning and creative process 

  • Works with account team to execute plan tactics 

  • Responsible for accurate and thorough documentation: status reports, contact report,; Takes ownership of day-to-day tactics and executions within agency 

  • Develops strong and positive working relationships with production, creative, finance, other departments 


Client Relationship: 

  • Communications: Attends client meetings and provides timely follow-up (e.g. contact reports).  Synchronizes communications between account teams, vendors and clients 

  • Presentations: Organizes/manages client presentations. Influence and diplomacy in written and verbal communications.  Effective but concise communications. 

  • Relationship: Is able to communicate directly and frequently with client with some autonomy.  Builds rapport and credibility with client peer based on trust and expert counsel 

  • Works with client to execute advertising and marketing plans 


Job Requirements: 

  • 2+ years of Account Management experience  

  • Bachelors degree required 

  • Exceptional client management relationship skills   

  • Ability to rapidly grasp client marketing objectives 

  • Excellent written and oral communication skills     

  • Ability to manage multiple client contacts  

  • Ability to learn quickly and handle multiple tasks  

  • Ability to analyze data (site metrics, media performance metrics) 

Additional Information

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