Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.

.         Installation and Troubleshooting of Windows and MAC OS

·         Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup

·         Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting

·         Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix

·         Experience of handling Asset/inventory record process, movements etc.

·         Knowledge of Patch management, Antivirus Troubleshooting

·         Troubleshooting and installation of Network MFD Printers

·         Awareness of Information security policy and adherence

·         Hands on Experience on Handling Windows File Server, Backup, Restoration

·         Should have exposure to basic network troubleshooting, VPN, Remote Support

·         Coordination with IT vendor for warranty support and call logging

Any technical graduate

• Must have Very Good Oral & Written communication

• Should have a great customer handling skills