Group Account Supervisor

  • 100 East Penn Square, Philadelphia, PA
  • Full-time

Company Description

What took you so long!? We’ve been waiting for you. Yep, you read that right. We are looking for you to bring your authentic self to work every day because we know it’s not what you do that makes you different, it’s how you do it that makes you truly unique.

We know you are not your resume; we understand you are not your work, and we respect that you are so much more than a job description. You are you.

We’re interested in you—are you interested in us? Keep reading and let us know.

At Razorfish Health we are fueling the practice of modern medicine. RFH is built for the modern age of medicine. We have a deep commitment to science, technology, and innovation to help healthcare providers and patients make better connections for better outcomes. Our focus is on future trends and disruptors that will shape how medicine is practiced today, creating a healthier tomorrow.

We support that promise with 300+ employees across three office locations in New York City // Philadelphia // Chicago and many remote employees. We want our talent to be comfortable while they are connected, so we have instituted a Connect From Anywhere (CFA) policy. We empower our employees to choose a work environment that is the best fit for them: working remotely, in the office, or a combination of both. We have 12 team members with MDs, PharmDs, or PhDs and 5 of the top 8 pharma companies on our roster.

Web: razorfish.health | Instagram: @RazorfishHealth | LinkedIn:linkedin.com/company/razorfish-health | Facebook: facebook.com/razorfishhealth

Job Description

Position Summary 

The Group Account Supervisor is the brand champion. They will provide strategic input, tactical planning, and direction on multiple or large-scale assigned accounts. The Group Account Supervisor has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. They build and maintain positive, lasting client relationships with multiple or mid-level clients, as well as ensuring high-quality agency output. 

Key Responsibilities 

Agency Operations 

  • Drives the process and details, and develops tactical plans. Forecasts budgets 

  • Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Thorough knowledge of contract and its implications. Sound decision making regarding hours dedicated to jobs and what to prioritize. Thorough knowledge of all basic financial tools necessary to account management. Contributes to the revenue and forecasts of the brand  

  • Troubleshooting: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve potential problems before they get too big. Ability to solve client issues, independently moderate conflicts, and influence management decisions  

  • Leadership: Takes on wider, informal leadership responsibilities within the agency. Exhibits strong leadership internally and externally. Exhibits solid judgment 

  • Management: Team leader, provides clear and fair direction and feedback to junior account staff 

Knowledge  

  • Deep, expert understanding of the therapeutic category, the audience, and multiple channels. Basic knowledge of at least one other category, and another audience 

  • Continuously learning technology 

  • Demonstrates and applies extensive and expert knowledge of assigned brands, including relevant clinical data behind promotional messages 

  • Successfully serves as point of authority and/or source of advice for therapeutic area.  Proactively identifies opportunities based on the market 

  • Ensures team adherence to agency process. Identifies issues and leads problem resolution  

Strategy 

  • Vision: Develops communication objectives and strategies (eg, marketing/brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details. Is able to address strategic marketing issues and propose viable solutions 

  • Demonstrates and communicates a clear expert POV as marketing partner to clients 

  • Planning: High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development 

  • Demonstrates passion for the brand 

Tactics and Execution 

  • Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines 

  • Production: Supervises and effectively manages the production of client-approved marketing tools 

  • Creative: Collaborates on creative brief development 

  • Assumes responsibility for the writing and preparation of marketing communications plans and proposals 

  • Communication: Communicate key client issues/initiatives to team accurately and in a timely manner 

  • Demonstrates the ability to think creatively and strategically 

  • PHCG offerings: Basic knowledge of PHCG businesses, offerings, and tools 

Client Relationship 

  • Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value 

  • Relationship: Frequent, positive client contact with key clients 

  • Brand champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments 

  • Agency champion: Understands, communicates, and advocates the agency POV (point-of-view).  

  • Presentations: Ensures client is kept apprised of all account activity; this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. Presents complex data or messages in clear, succinct, compelling manner to clients 

  • Lead role in ensuring timely, accurate client documentation and correspondence  

Qualifications

Requirements 

  • Exhibits integrity and trust 

  • Exhibits self-development 

Education and Experience 

  • Bachelor’s degree required 

  • Experience in health care communications environment preferred 

  • 8+ years’ experience  

Additional Information

All your information will be kept confidential according to EEO guidelines.

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