Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives.

As a Client Partner, you build intimate and trusted relationships to lead mid-tier client engagements with revenue responsibility. You are an expert in guiding clients through their digital transformation to achieve desired outcomes. You have managed global budgets of 8mm+

The Client Partner will work alongside the Sr. Client Partner and Sr. Project Manager to nurture client relationships for a large digital Global program. Prior global, site experience is required for consideration.

We are looking for a US based candidate, can be located in Chicago, Miami, Austin, Atlanta, New York, Detroit.

Responsibilities:

• Senior Client & Industry Relationships

• • Own senior client relationships (mid-size clients) or share responsibility with VP, CP or CP (large-size clients)
  • Run day-to-day operations of assigned work streams
  • Share responsibility for 100% client retention by working with the leadership team to maintain mid to senior level relationships allowing us to proactively identify client risks and growth opportunities 
  • Establish long-term partnerships with key strategic clients by demonstrating a thorough understanding of their business, market, brand, customers and challenges
  • Demonstrate a clear understanding of Razorfish’s capabilities to drive new business and impact client’s potential for transformation
  • Remain current on industry trends and market changes impacting our client’s business
  • Collaborate across internal channels to maintain consistency and identify new business opportunities for platform and content 

• Engagement P&L Ownership

• • Communicate progress of revenue to budget forecast to the team throughout the year 
  • Support senior client partners in attaining P&L targets through a combination of existing business contributions and new opportunity development 
  • Monitor P&L fluctuations to proactively identify risks and opportunities 
  • Consistently cultivate a pipeline of new cross-regional efforts/opportunities
  • Develop Statements of Work (SOWs); validate cost and scope with management

• Team Management

• • Identify and manage core account team and PM to effectively respond to client needs
  • Lead regular update internal & external meetings as well as proactive communication to clients
  • Actively participate on client delivery teams to enhance and deepen client relationships 
  • Coordinate and advise project managers on resource management for matters concerning the project
  • Foster optimal environment for idea growth and creativity
  • Work closely with management to consistently improve team morale
  • Mentor junior team members
  • Assist in new employee on-boarding and training

• 8-10 + years of related industry experience; preferably with a global digital agency
• 3+ years of proven track record in developing senior-level client relationships
• Strong knowledge or experience in marketing and advertising, with emphasis on interactive media, direct marketing, strategy, and analytics
• Apply creative thinking and analytical problem solving skills to deliver results
• Demonstrate exceptional interpersonal and communication skills to build client rapport
• Ability to collaborate effectively at all levels and functions of an organization
• Strong client-service orientation  
• Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines 
• Sound business acumen 
• Ability to lead a team effectively and provide direction through coaching and mentorship
• Emerging negotiation skills

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.