Heartbeat is the full-service marketing agency for healthcare Challenger Brands. It’s our lifeblood to help these brands overcome their competitive challenges and rise above the expectations. That means we never take the easy road. We are a crew of optimists and activists who believe that “Never Been Done” doesn’t mean “Don’t Ever Do.”

That’s the philosophy, here are the creds: 250+ employees between NYC & LA; strategy, creative, media, & technology under a single roof; a pile of industry awards for our work (Clio, OMMA, MM+M, MANNY) and our agency (4x Best Place to Work from Ad Age & MM+M). We are especially proud of our industry-leading commitment to diversity & inclusion, with recognition from Med Ad News as a D&I Champion.

If you want to surround yourself with partners who are insightful, inventive, and courageous—well, you just hit the motherload.

Agency Operations: 

• Finances: Familiarity with and adherence to agency financial and operating procedures and policies.  Maintains accurate, organized files. 

• Trouble shoot:  Solution oriented. Brings problems to the attention of management 

• Team Leadership: Positive influence 

Knowledge: 

• Beginning to understand pharmaceuticals and healthcare industries and at least two media channels 

• Continuously learning technology 

• Adheres to agency process. Identifies issues and contributes to problem resolution  

Strategy: 

• Competitive positioning: Understands client positioning and strategy  

• Planning: Research on category, competitive data, and therapeutic areas.  

Tactics and Execution: 

• Maintain team, client, partner agency and third-party vendors contact lists and organizational charts  

• Respond to requests for information from clients, team members and other agency employees with accuracy and in a professional and timely manner 

• Assist with updating daily and nightly Hot Sheets and internal status reports; Attend hot sheet and client status meetings (note: this would be a change from the RACI and would require GDP/GAD approval) 

• Server Organization and Maintenance: organized email archives and current work-in-progress records/archives of past project information as appropriate (e.g., ensure job folders are open, organized and up-to-date for all files) 

• Attend weekly finance meetings with CS, Production and BM 

• Commitment to learning Pharmaceutical and industry terminology, regulations and MLR process 

Client Relationship: 

• Summarize, communicate and distribute meeting notes/next steps immediately following critical meetings and following any non-critical internal meeting (not responsible for client contact reports) to CS and Production 

• Presentations: Organizes/manages client presentations. Influence and diplomacy in written and verbal communications.  Effective but concise communications. 

• Builds rapport and credibility with client peer based on trust and expert counsel 

Job Requirements: 

• 1+ years of Agency experience  preferred  

• Bachelor’s degree required 

• Exceptional client management relationship skills   

• Ability to rapidly grasp client marketing objectives 

• Excellent written and oral communication skills     

• Ability to manage multiple client contacts  

• Ability to learn quickly and handle multiple tasks  

• Ability to analyze data (site metrics, media performance metrics) 

All your information will be kept confidential according to EEO guidelines.