Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

As a Creative Project Manager/Creative Ops Manager at Publicis Sapient, you will partner with our Financial Services Client undertaking  digital/experience engagements. You will work within a cross-functional, globally distributed team to lead the planning, estimation, and delivery of client projects and programs.

Your Impact:

Builds and manages high performing creative teams of 15+ people, including:

• Establishes and maintains smooth workflow for global teams
• Owns work tracking mechanism and ongoing adherence
• Owns program level communications for the team
• Drives estimation, project or capacity planning and staffing
• Manages scope and change requests
• Assesses and manages program issues and risks
• Sets quality and performance standards
• Maintains effort tracking, dashboards and information systems.
• Ensures timely generation of financial and utilization reports
• Coordinates recruitment activities with Publicis Sapient staffing and hiring teams to meet client needs
• Responsible for ongoing client satisfaction.
• Provides day-to-day responsiveness for the client.
• Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.).
• Develops relationships with and ensures the appropriate participation of key client stakeholders and client executives.
• Ensures a positive, collaborative work environment for the team
• Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria.
• Clarifies roles and responsibilities to team members
• Mentors and coaches team members
• Resolves any inter-personal conflicts and ensures collaboration
• ctively brings best practices and applies lessons learned from prior experience and drives continuous improvements

Your Skills & Experience:

• 8-10+ years Creative operations management experience in successfully delivering creative services for marketing organizations prior consulting or agency experience required
• Experience managing Creative teams for high volume production as well as UX/UI design
• Led global teams of 15+ people in dynamic, fast-paced environments
• Accountability for budget of $3M and higher, preferably in retainer model, with experience in utilization and financial reporting

A Tip From the Hiring Manager: 

• "You are an exceptional digital Project Manager that is always one step ahead of the game. You are a solution-based thinker and ‘doer’ that has a clear understanding of the agile methods and tools required to deliver outstanding digital products and services."

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.