Hi there! We’re Razorfish. We see consumers as more than just metrics. We see them as people – wonderful, complex, interesting people. Grounded in deep digital expertise for over 25 years, we continue to navigate the ever-changing marketing landscape to forge meaningful connections that enrich people’s lives. With over 1,000 people across 14 offices in North America, our diverse teams of strategists, creative thinkers, experience builders, and  technologists are passionate about connecting creativity to business impact. Razorfish is part of  Publicis Digital and Experience Group, NA. Find out more about us at razorfish.com.

Position Overview:

The Senior Product Manager is responsible for the health and quality of large-scale client projects, focusing on maintaining margin, delivery efficiency and quality, risk mitigation and resolution.

The ideal candidate should have experience structuring and leading marketing and advertising projects comprised of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing large, multi-part web-based digital engagements is required.

They will also possess a proven ability to represent the Product Management discipline with internal and client stakeholders, and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve challenges and contribute to the development of processes that adapt to evolving business challenges, best practices and industry standards.

Responsibilities:

Responsible for the scoping and management of multiple concurrent large-scale eCommerce projects and client engagements.

Manage large projects independently from initiation through completion.

Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work.  

Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing annual scopes and contracts, estimates and staffing plans against scoped work, and maintaining profit margin.

Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.

Demonstrate a deep understanding of the product, customer, and the deliverables. 

Work with the creative team members, clients, and partners to understand both the business objectives and technical constraints to offer up the best possible design solution.

Represent the clients’ objectives and the agency recommendation, defending the creative intention with a realistic perspective.

Partner with internal team to continuously optimize existing operational processes and systems, ensuring buy-in and compliance with directs.

Work with Senior level stakeholders to manage client relationship and actively provide ideas to upsell work.

Maintain and enforce high standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.

Provide solutions-oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence.

Proactively manage, provide guidance, and develop clear communications around program and business-related risks, including mitigation planning and crisis management.

Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program department.

Actively participate in agency new business opportunities/initiatives.

7+ years program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.

1 – 3 years' experience managing a team of Associate and Program Mangers.  

Experience adapting project management methodologies (Agile & Waterfall) to the needs of a given project/client

Expert at managing digital web-based deliverables

Strong written, verbal, and interpersonal communication skills

An ability to motivate, support and understand their teams.

Thrives in a fast paced, growing environment.

Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.

Experience adapting project management methodologies to the needs of a given project/client

Experience partnering with integrated and production teams to drive production process for digital deliverables.

Familiarity with Jira, Confluence, Smartsheet and Microsoft Teams

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.