At Saatchi we believe in creating ideas that can live anywhere. And we believe that when we work as a team, nothing is impossible. We strive to bring out the best in each other and in ourselves and expect applicants to understand the value of close collaboration. We also believe that creating transformational work requires initiative, an entrepreneurial spirit and a bold commitment to achieving measurable results and business success for the Clients we service.

We strive to bring out the best in ourselves, our peers, and the work. We are looking for candidates that thrive in a fast paced, collaborative, and team minded environment. Bringing our core values of; Integrity, Curiosity, Diversity, Results, Speed/Empowerment, and Joy to life will be critical in your success. It is by exercising those values that we produce an environment that supports our people and our clients.

Job Description

As Client Partnership Supervisor, you are your project’s senior executional lead. Working at the direction of the Client Partner and Client Operations Lead, you are facilitating client discussions, reviews, and approvals. You will be asked to own the success of executions that swing across the consumer journey while supporting your Client Operations Lead on matters related to schedule, costs and workflow. 

Responsibilities include, but are not limited to:

• Support and often lead internal discussions designed to foster collaboration across departments, as well as accomplish key campaign development tasks including application of best practices, scope & resource planning and monitoring, workback calendars and schedules, definition around creative deliverables, project assignment summaries, and creative kick-offs.
• Support and often lead client discussions related to delivery of various deliverables, from laying groundwork for strategic collaboration to reviewing creative work for approval. 
• Inform and control internal workflow, including oversight of key creative and campaign development milestones; tactically manage day-to-day operations. Understand how the details roll up to the big picture. Forecast next steps to meet major milestones and overcome roadblocks.
• Ensure involvement of appropriate team members during each project phase. Drive team communication and facilitate collaboration to avoid roadblocks.
• Identify shifts in timing, deliverables, and resources while communicating to other scope managers of potential impacts.

We are looking for candidates with the following background and capabilities:

• 6-8 years of client service or project management experience in an ad agency, or related field, managing projects across multiple media, including digital, video, social, print, large-scale website maintenance, application or digital product initiatives. Previous vehicle or similar scale client experience preferred.
• Experience in fostering strong client relationships by proactively delivering recommendations and ideas driven by business context and creative opportunity. Demonstrate strong client service techniques, including documentation of feedback, solicitation of viewpoints, anticipation of questions or challenges.  
• Proven track-record of supporting multidisciplinary campaigns or large-scale projects from project brief through delivery, including experience with client management, scheduling, budget management, and production best practices. Ability to drive multiple streams of work concurrently while meeting deadlines and maintaining proper documentation.
• Confidence in effectively assessing work product and providing a critical eye when reviewing, as well as developing a strong agency point of view.
• Aptitude and appetite to gain managerial experience with a focus on cross-dynamic communication and career development for more junior employees.
• Knowledge of Microsoft Office 365, Google Docs, PowerPoint, Keynote, Acrobat Professional, Smartsheet, PM related workflow and reporting tools. Working knowledge of Adobe Photoshop; knowledge of social media platforms.

We prioritize attributes and soft skills, including:

• Maintain focus under pressure, keep a positive and collaborative yet confident demeanor and quickly facilitate others involvement when necessary.
• Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional verbal and on-screen presentation skills.
• Expects of self and others high standards for work and behavior; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively
• Desire to remain current in industry topics by seeking constant learning opportunities and improvement.
• Aptitude and ability to lead, train and manage others along with an ability to work independently and autonomously to tackle problems and generate solutions.

All your information will be kept confidential according to EEO guidelines.