Digitas is where connected experiences bring brands to life. 

Like the unicorn, Digitas is a rare beast, with strategy, technology, data, creativity and media under one roof. We believe in a different approach to designing experiences for brands. 

The future lies in combining the memorability of brand thinking with the empathy of design thinking, as we believe brands should strive to create Total Brand Experience. We create connected experiences through our capabilities in - Experience Consulting, Platforms & Products, Precision Media and CRM, Comms & Content. 

We have a different way of working to most agencies, casting is a strategic deliverable, and we build multidisciplinary teams fluent in marketing and technology. We have a process for designed collaboration and we solve problems through making. 

Digitas operates in 42 offices in 27 countries and is expanding rapidly with 3500+ employees and is part of the Publicis Groupe.

One Team Stellantis in the combined Publicis team providing a seamless service for the global automotive client. In the UK, the team is made of of Saatchi’s, Starcom and Digitas and the remit covers ATL, social, website and eCRM. The hub of the global account is Publicis Sapient in Milan, where the wider strategic and creative work is originated.

In this role, you’ll be a key point of contact for the client, taking integrated briefs, interrogating them and dissecting them into internal briefs for our subject experts. You’ll know who to pull in when and how to get the best of the agency group.

You’ll also need to bring your digital (primarily eCRM and website) expertise to your team. Proactively leading the charge on optimising strategy and process and up-skilling the Saatchi’s account handlers. In return, you’ll get the chance to work on ATL and social and learn new skills from your peers.

The Digitas Account Manager is the safe pair of hands at the core of a very large Global and multi agency engagement – you are the one that holds all the pieces together seamlessly. You will believe in excellence in service, quick problem solving and passion for perfection.

• Developing strong internal/inter-agency relationships to ensure that work is delivered efficiently and to the highest possible standard
• Actively up-skilling the wider team on web and eCRM
• Being the advocate for building better Connected Experiences, both internally and with the client
• Understanding the client’s business and using this to pre-empt requests
• Managing and setting expectations with your clients, building trust through open relationships
• Facilitating and owning the large schedule of work – trafficking tasks via JIRA
• Maintaining weekly Status reports and running status meetings

• Previous agency account handling experience
• Experience in a digital agency CRM team or client-side CRM delivery role
• Proven ability of building strong relationships across a multitude of departments, disciplines and levels of stakeholder
• Strong desire and ability to find ways to add value beyond delivering the tasks given – either through optimising the comms or improving ways-of-working
• Able to manage a multitude of projects, prioritising to ensure the agency is always delivering against the client’s latest needs
• Experienced and skilled with expertise in marketing communications 
• Able to be an essential member of the client team while always supporting the agencies approach and delivering against the agencies agenda
• Knowledge or experience of Salesforce or another CRM platform is desirable
• Knowledge or experience of AEM or another website CMS is desirable