Digital Account Manager

  • Full-time

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Job Description

Opportunity to work on a blue-chip, financial client headquartered in NYC.  It’s a progressive brand with a strong metropolitan presence, with brand assets and sponsorships across a number of cultural, entertainment and sports properties. Sizable budgets allow robust campaigns across all channels.  You will be part of Publicis One Team, a fully integrated “agency within an agency” that includes media and creative all working together.

Overall

The Account Manager will work closely with the Account Team and client team to ensure success and results for the client’s loyalty platform. This includes digital communications/CRM work streams and the global rewards work, which includes global web design and roll-out. We are looking for a strong lead that can manage clients and internal teams and is a digital expert. Candidates must have some experience working on web builds and collaborating with UX, creative, developers and QA teams.

The Account Manager serves as the key project lead on a myriad of ongoing, fast-paced, digital communications initiatives. As such, he/she will be responsible for guiding projects from start to finish.

Responsibilities

  • Digitally savvy, ideally with experience in website design and implementation process
  • Self-managing and can lead a project team
  • Client facing and Fostering client confidence in Publicis relationship
  • Garnering trust of the internal team through seamless account management
  • Liaison with clients on a day-to-day or weekly basis dependent on project scale
  • Partner with staffing/project management to address open project needs
  • Ensuring all deliverables are meeting client expectations
  • Working with the delivery team to effectively manage agency capacity and deadlines
  • Creating and leading presentations
  • Collaborating with other client 3rd party partners to deliver the best possible outcomes for project

This leader will be the ‘conductor’ of the team comprised of Account, Strategy, Creative, Data and Analytics, Digital, Production, and any outside agencies or partners. 

They will partner with the VP, Account Director and senior leadership to ensure efficient delivery of the client’s scope of work.

Qualifications

Essentials

  • A passionate and personable partner who can develop and maintain strong relationships internally, with Clients and with all partner agencies
    • Be recognized as an effective and reliable brand steward
    • Proactive, solution-oriented and positive can-do attitude through all tasks big and small, connecting the dots between opportunity and action and results
  • Steward for best-in-class strategy and creative
    • Be the champion of great work and an ally to the Creative teams
    • Be committed to the highest standards for all Agency deliverables
  • Fluency across all skill sets to drive the integrated team’s efforts towards focused goals
    • Provide nimble solutions in fast-paced, constantly changing environment
  • Strong production experience with an emphasis on website build
  • Strong written and verbal communicator, managing up and across all disciplines within the team.  Ability to tactfully tailor the message to the audience
  • Proactive: identifies and red flags potential problems, providing solutions and escalating when necessary
  • Stay up to date on all relevant activity from competitors and peripheral categories

Other requirements:

  • Bachelor’s degree in Advertising or related field, preferred
  • 4-6 years’ experience in advertising agency
  • Strong writing, speaking and presentation skills
  • Detail oriented with problem solving mentality
  • Experience with Analytics and Reporting is a major plus
  • Strong background of Digital production and execution
  • Some knowledge of agile project processes a major plus

 

Additional Information

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.

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