Director - Client Services

  • Full-time

Company Description

Who we are
Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients.
What we believe
Health brings us together. In the diseases we suffer, the medicines we create, and the causes we champion, health shows us our collective humanity. When we break the barriers that divide us, when we think further, we can create healthier futures, together.
A passion for craft
Having expert thinking is only part of our story. To ensure excellence in everything we make, we have centred our disciplines around three essential crafts: science, strategy and creativity. 

Job Description

Have you been searching for an opportunity that would allow you to make your mark on a business? To have an impact on the way an organisation grows, learns, adapts, and creates new ways of working that appeal to clients and talent alike? Due to new wins and organic growth, we are now looking for someone extraordinary to join us. 

In partnership with the Managing Partner, this role is an amazing opportunity to lead the advertising team at Langland into a new era of client service and creative excellence.  With us, you will be given the resources, training, and headspace to hone that vision, with the support of a committed and experienced leadership team. 

  • The key focus for this role is to provide strategic counsel to our senior global clients and building strategic partnerships to support their success and our growth.  In addition, you will lead partnerships with our sister agencies in the US to support the success of our joint global clients.
  • We want you to be looking outwards at our clients, to be understanding their commercial and communication requirements and ensuring they receive the best possible solutions from across Langland and the wider Publicis Groupe. 
  • You will be someone who can not only lead a large piece of business, but also lead clients and a team. Our clients want and deserve confident counsel from experts like you who can use their experience to shape strategy, provide insight as well as teach the next generation of Langland leaders to do the same.  
  • You will be involved in developing the overarching strategic vision of the agency and how to evolve and implement.
  • You will have overall responsibility for the revenue across your accounts and the client associated costs.
  • With us, you will be given the resources, training, and headspace to hone that vision, with the support of a committed and experienced leadership team. 

Qualifications

  • You’ll have proven experience working in a health / wellness advertising agency and understand how our business operates and how incredible creative is created 
  • You’ll have experience at a senior client management level - you’ll have experience of line management and developing / mentoring your direct reports 
  • You’ll have pitch experience and be able to represent our business confidently and enthusiastically to new clients 
  • You’ll be a passionate, strategic thinker and have experience and examples of growing the accounts you have worked on 
  • You’ll have demonstrable ability of working on a wide range of accounts and projects and be able to manage senior client relationships 
  • You will be a self-starter and will not be afraid or taking ownership or responsibility for your accounts 
  • You will be able to inspire and motivate others 

Additional Information

An inclusive workplace

  • The more diverse our team, the more imaginative, intelligent and inspirational our culture and our work will become. Here are some of the ways we help promote diversity at Publicis Health. 

Recruitment 

  • Diversity & Inclusion management 
  • Anonymised CV submissions
  • Career and school programmes to build industry access for people from mixed socio-economic backgrounds

Culture 

  • Support communities for women, LGBTQ+, BAME employees and their allies.
  • A mental health programme which includes free HeadSpace membership.

Future

  • Publicis Groupe has committed €45 million to diversity, inclusion and social injustice within the network
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