Director, Resource Management

  • Full-time

Company Description

PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering best-in-class solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps real patients navigate the most pivotal moments of their healthcare journeys. 

At PHM, we sit squarely at the intersection of Publicis Health, the largest Healthcare Communications network in the world, and Publicis Media, the number one buyer of media in the US. This gives us access to talent, technology and data to help us deliver the market-leading solutions that give our clients true competitive advantage.  

While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove. 

At Publicis Health, we are united around one purpose: to create a world where people are equipped and motivated to take control of their health. We transform healthcare marketing and communications into healthcare engagement. We believe healthcare marketing is healthcare, fostering healthy conversations, healthy behaviors and healthy people.

Job Description

As Director of Resource Management, you’ll build and lead a strategic, business-critical discipline at Publicis Health Media that drives a cultural shift towards people accountability when it comes to casting, mobility, and hiring. You’ll serve as core member of the Agency Management team and will oversee a small team of Resource Managers.

Resource Management sits at the heart of the agency and is where several key functions intersect. We provide a unique perspective on talent as it relates to skill sets, business needs and operational demands. We work across all disciplines to understand the talent needs of the departments to help facilitate and anticipate the right resources based on availability and skillset.

The Resource Management capability is built on understanding data and relationships, which includes talent allocations, utilization and billability combined with talent performance, listening skills and emotional intelligence. Our day-to-day duties are generated by the fluctuation of workflow and revenue, which will surface through engagements with client teams, employees, managers, and team leadership or through review and analysis of key financial and operational reporting.

Key Responsibilities:

Technical Proponent

  • With a high degree of Executive Presence and a Data-Driven approach, lead RM processes and advise on resource allocation decisions; Lead reporting used for resource allocation and costing decisions; Identify, communicate, and resolve resource allocation issues
  • Partner with Business and Pod leadership to identify areas of Business and Client growth and the Talent needed to support growth; Partner with Business Management & Pod Leads to develop and maintain a profitable Contribution Margin.
  • Run Talent Meetings with Pod Leads and Capability Leads to discuss the health of accounts and team members
  • Collaborate with Business and Pod Leads to create transparency around team metrics (e.g., forecasted capacity reporting; utilization vs. realization; billability & skills need analysis; future staffing trends)
  • Manage freelance vendors, resources, and forecasting
  • Partner with HR and Talent Acquisition on hiring compensation, talent management and mobility
  • Maximize our employee experience by putting people first, balancing career desires with business needs
  • Identify opportunities to bridge connectivity across the PHM and Publicis Health network

Expert, Innovator & Integrator

  • Drive diversity of Talent into client and project teams – ensure casted Talent represents a diverse set of backgrounds, skillsets and expertise
  • Partnership with Talent Acquisition and HR to identify talent and skill gaps, prioritize open positions and gain internal financial approvals needed to begin the external hiring process
  • Act as confidante and partner in sensitive talent issues, maintaining the strictest of confidentiality
  • Effectively negotiate and broker trade-off in resourcing projects – can be firm when needed
  • Analytical and insightful – asks the right questions; Provide guidance on the importance of details and accurate data
  • Anticipate issues and proactively come up with strong solutions
  • Keep current on external RM best practices and introduce to PHM
  • Owner of resource management tool. Responsible for accurate data, roles & responsibilities within the system, and system education/playbook.  As it relates to the system, knows the answer to “what should I do when…”
  • Seek and identify opportunities to use technology to continually streamline + automate RM processes, data mining and reporting

Change Champion

  • Identify resourcing change opportunities with agency(s) – help tell the story
  • Identify and engage key stakeholders to champion resourcing change initiatives
  • Sustain change through persistent and consistent resourcing communication and messaging with agency(s) messaging

Qualifications

Requirements:

  • Advanced negotiation and conflict management skills
  • Exhibits Integrity and Trust
  • Exhibits Self Development

Education and Experience:

  • Demonstrates progression in level of responsibility within an agency environment
  • Agency experience required
  • Exceptional planning, coordination, management, and communication skills are required

Additional Information

All your information will be kept confidential according to EEO guidelines.

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