Hawkeye is the largest CRM agency in North America, with 931+ team members across 23 offices worldwide. The agency orchestrates experiences for people across their customer journey — leveraging human insight, the world’s best data, empathic creativity, and the most powerful technology available. We do all this to deliver business results for our clients, and to create more meaningful connections between humans and brands. We call these Connections Designed to Matter

The Account Director is the senior most person managing the client’s ongoing business and needs to comprehend both the day-to-day business, as well as be able to develop Testing, Targeting, and Analytics across the business for the client, in partnership with our internal Hawkeye teams who deliver these services. The Account Director and the VP, AD work closely together to identify growth areas for the client(s) and deliver strategic recommendations on a frequent basis to help the client expand or uncover new opportunities across acquisition, cross-sell, retention, and win back areas.

This person manages the day-to-day financials for the client and the agency and should have a strong working knowledge of all aspects of CRM, including digital, traditional DM, and email. The Account Director also must have a demonstrated ability to grow her/his direct reports and empower them with the ability to lead the day-to-day, allowing those team members to shine in front of the client while the Account Director focuses on strategic recommendations, but can step in on day-to-day topics as issues or opportunities arise.

What You Should Bring:

• At least 7+ years of experience in a marketing/advertising agency with additional experience in a specific discipline, such as CRM, digital, email B2B, B2C, promotions or loyalty
• A combination of diverse skills (strategy, operational, data processing, data serving via digital ad platforms)
• Proven client relationship development and management skills
• Experience managing a team effectively
• Excellent verbal and written communication skills; high-level client presentation skills; experienced public speaker
• Expertise in marketing strategies, synthesis of database analysis, strategy development and creative development
• Must be a natural leader who can collaboratively and effectively lead an agency team
• Proven ability to interact with people at all levels of an organization, fostering strong cross-functional teamwork and results
• Ability to grasp and explain agency capabilities in a manner linked to clients' needs

All your information will be kept confidential according to EEO guidelines.