Billing & Reconciliation Specialist

  • 35 W Wacker Dr, Chicago, IL 60601, USA
  • Full-time

Company Description

Publicis Media is one of the four solutions hubs of Publicis Groupe, alongside Publicis Communications, Publicis.Sapient and Publicis Healthcare. Led by Steve King, CEO, Publicis Media is powered by its five global brands, Starcom, Zenith, Spark, Digitas and Blue 449, and supported by its digital-first, data-driven Global Practices which together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 13,500 employees worldwide.

APEX is a value-based solution that develops innovative offerings through direct partnerships and principal investments that allow clients of all sizes to have custom solutions that best fit their business needs. Clients opt into solutions outside of the agency’s core services that offer a tangible benefit

    Job Description

    As a Specialist, Media Operations, you’ll support a Client Success team that is responsible for managing digital media campaigns and partner relationships. This role will primarily focus on reconciling partner invoices, preparing and analyzing financial reports, and working with Client Success to facilitate client billing. You will act as the liaison between external and internal partners, as well as our Finance team.  


    • Assist Client Success with monthly invoice reconciliation, working with partners to rectify discrepant or missing invoices
    • Closely monitor reconciliation status and turnaround time to ensure timely delivery of client invoices
    • Liaison with Finance Department regarding billing and revenue recognition across APEX
    • Act as the conduit between Client Success and Offhore to streamline projects; providing support and direction on reporting, billing, and ad hoc requests
    • Work closely with Offshore to ensure proper utilization; ensuring the team is running efficiently
    • Provide team with weekly report of reconciled and outstanding invoices
    • Collaborate and work cross departmentally to refine processes that strengthen the billing and reconciliation process
    • Create billing reports showcasing key metrics and changes
    • Work with Client Success leads to ensure operations are running smoothly and clients are receiving dedicated billing support
    • Work with billing and revenue operations to appropriately track usage and spend of partners 
    • Aid Client Success with utilization of Salesforce to ensure accurate inputs that drive revenue reporting
    • Prioritize deliverables and maintain deadlines; effectively communicate any issues and delays with external and internal stakeholders


    • Minimum 1-2 years of relevant experience in media reconciliation  
    • Exceptional excel skills
    • Experience with Salesforce, Prisma (MediaOcean), and adserver reporting
    • Exceptional written and verbal communication skills
    • Knowledge of programmatic and digital media is a plus
    • Project management experience is a plus

    Possess the Following Traits:

    • Strong analytical skills, comfortable working with high volume and diverse billing requirements
    • Ability to troubleshoot on the spot and find solutions
    • Able to think critically and work in a rapidly evolving environment  
    • Work both independently and cross-functionally 
    • Effective communicator

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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