Business Systems Analyst 2

  • Full-time

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

Epsilon is seeking a Business Systems Analyst 2, responsible for leading client engagements and business and solution/functional requirements to deliver small scale loyalty and marketing solutions for our clients. On large-scale projects, the BSA shall support Lead BSA’s and lead specific modules of the solution. The BSA will serve as liaison between the client and delivery teams in context of business needs and functional requirements and solution implementation.

Essential Functions:

  • Works to discover, analyze and document client business requirements and translating those needs into solution definitions/functional requirements
  • Coordinates closely with internal production teams and external client teams to develop, document and prioritize requirements
  • Transitions final deliverables to the technical implementation team, ensuring they fully understand client requirements and details of the design and plan in collaboration with solution architect
  • In collaboration with project manager contributes to identify different tracks of work, prioritization of tracks of work and helps to resolve client requirement questions
  • Configures system settings and identifies multiple options from the product to meet the requirements
  • Is effective working with local, remote, global team members in global time-zones
  • Reviews test case and test plans and provides input to cover functional coverage
  • Hands on approach analyzing functionality and output of the Product API’s, using knowledge of ANSI SQL and testing tools such as SoapUI etc, and use of Kibana for API logs
  • Identifies, tracks, follows up and resolves project issues and risks and communicates to the project lead and team
  • Employs consulting and best practices of software development methodologies to guide business analysis activities
  • Shares knowledge with peers and other project teams

Qualifications

  • Bachelor or Master degree preferred
  • Requires 3+ years of related experience
  • At this level, postgraduate coursework may be desirable
  • Extensive experience building BRD, User Story and FSD docs

Technical Requirements:

  • Experience within and understanding of, all phases of the SDLC is required (Iterative Development Models, Agile and Non-Iterative Models)
  • The ability to create business requirement document, functional specifications, user story, requirement traceability, support technical documentation (including Visio documentation of overall business solution, batch job documentation, API analysis) required
  • Knowledge in SQL, JSON and XML is preferred
  • Understanding of data warehouse and data mart concepts is a plus
  • Good understanding of marketing concepts
  • Working knowledge of project management methodologies (Agile and Non-Iterative) and creation of defined artifacts

Knowledge & Skills:

  • Able to lead effective client and requirement meetings and drive successful outcomes
  • Able to assess a situation, receive input from stakeholders and select a course of action
  • Able to clearly communicate and articulate, both written and verbally, detailed specifications (e.g., Business Requirement Document, Functional Specification Document, Requirement Traceability, Context Models, Domain Models, Gap Analysis, Process Flows etc.)
  • Able to assemble, analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the requirements
  • Able to create and update specs/documents and assess completeness of requirements information received
  • Able to develop and maintain relationships within the organization and/or with external partners and understand the unique needs of each partnership
  • Able to document information effectively through databases, knowledge warehouses and other shared space
  • Able to properly interpret customer needs and translate into understandable written requirements
  • Able to work in a dynamic, fast paced and often changing environment
  • Takes on new tasks with minimal instruction and works well in a team environment
  • As needed, able to serve as a liaison between developers and users, clients and companies, management and IT
  • Excellent drive and initiative, and sense of personal accountability
  • Excellent organizational skills and interpersonal skills
  • Communicates well to a wide range of audiences with ease and comfort (e.g., business users, clients, vendors, developers, executives, managers, individual contributors, etc.)

Must Have:

  • 2+ years hands on experience in requirement analysis and requirement elicitation, client facing experience identifying client's business challenges and technologies to understand their business needs
  • Independently led requirement discussions, led workshop with multi-disciplinary and cross-functional teams
  • Articulate and presented requirement walkthrough

Nice to Have:

  • Strong knowledge of multi-channel marketing concepts and best practices
  • Knowledge of business intelligence technologies (e.g. Business Objects, MicroStrategy, Aterian, Cognos, etc.)
  • Exposure to CRM, Loyalty and Data warehouse projects preferred
  • Knowledge of Retail/BFSI/CPG domains would be a plus
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