Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

• Lead enhancement projects/tasks from discovery to post implementation
• Responsible for FSD, BRD, process documentation as well as keep existing document updated
• Creates specifications for systems to meet business requirements
• Assist QA analysts by guiding creation of test cases and support UAT testing
• Configures system settings and options; Support client in UAT
• Serve as a liaison between developers and end users (internal & external)
• On Call Rotation Production Support. During rotation activities:

1. Routine reports on cadence (generate, validate and/or delivery)
2. Lead coordination of activities & smoke test during maintenance/code release
3. Prod support in case of unplanned outage

• 5+ years experience in the field of business analysis
• Strong knowledge of SQL
• Knowledge of Oracle databases
• Knowledge of SoapUI/ReadyAPI /Webservice
• Knowledge of Kibana tool will be nice to have for log analysis
• Familiarity with batch processing
• Experience working with loyalty programs
• Excel, PowerPoint and Word skills
• Excellent communication skills