Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

About the Opportunity

The Lead Project Manager for Platform Delivery has the primary responsibility for a new client implementation, a significant addition or change to a client’s existing infrastructure, or day to day management of a large, active client. The Senior Project Manager creates project plans and tracks and drives progress towards the delivery objectives established mutually with the client in the SOW, while ensuring delivery best practices are employed. The project manager manages the daily responsibilities associated with delivering world-class digital solutions for single or multiple clients.

Essential Functions

• Performs project completion using internal or external customer perspective, typically from initiation through delivery
• Coordinates cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget

Knowledge & Skills

• Excellent understanding of project management principles, such as organization, documentation, and delegation
• Excellent communication and negotiation skills
• Able to interact with staff/colleagues of varying levels
• Able to prioritize work and shift priorities as needed to meet aggressive deadlines and milestones
• Able to identify and resolve issues
• Able to complete successful projects that are on schedule and receive high satisfaction results
• Able to function, and successfully manage, in a demanding and stressful environment
• Able to negotiate, manage conflict, and manage customer concerns that cause disappointment, dissatisfaction, or frustration for the customer
• Able to identify most effective and appropriate PM methodology(ies) based on project scope and complexity
• Able to mentor other PMs
• Able to deviate from standard/established PM methodologies to accomplish dynamic project completion

Duties & Responsibilities

• Manage project development and execution from initiation through closure; be accountable for the project along with the project sponsor
• Build and maintain knowledge of clients’ business, competition, and industry trends
• Provide assistance & advice to aid in developing strategic approaches to the development of solutions
• Work with the project sponsors and stakeholders to ensure projects are fully defined, and assist in developing any supporting documentation needed
• Clearly communicate expectations to project stakeholders
• Estimate project timeline’s level of effort and cost
• Create, update, and maintain project plans and schedules to keep project teams aligned & maintain accurate project forecasts and statuses
• Manage team assignments and balance workload in a deadline driven environment
• Track and report on project milestones and provide status reports to project sponsors and stakeholders
• Effectively apply our methodology and enforce project standards & governance
• Manage change control process; perform risk assessments and analysis to identify and document impact of any proposed changes
• Ensure change requests are documented and stored appropriately
• Monitor performance against quality goals and implement corrective action as needed
• Ensure work product accuracy before delivery to client
• May manage one or more direct reports

Experience

• 8 years of related experience; 5-7 years of Project Management experience preferred
• Combination of education and experience to successfully perform the essential functions of the job

Education

• Scrum Master certification preferred

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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