Heartbeat is the full-service agency for healthcare Challenger Brands. So what? So… Challengers are playing a high-stakes game—they must battle behemoth market leaders, upend ingrained treatment habits, or transform a “me-too” product into “yes-please” product. That means we never take the easy road. We are a crew of optimists and activists who believe that “Never Been Done” doesn’t mean “Don’t Ever Do.” 

A culture-first, creative community, Heartbeat’s been recognized as a “Best Place to Work” by both Ad Age and MM&M. We take a lot of pride in that. Heartbeaters are thinkers and doers with healthcare roots and an appetite for fresh perspectives. We chase after challenges with ingenuity and guts, always striving for better. So if you want to surround yourself with partners who are insightful, inventive, and courageous—well, you just hit the motherload. 

That’s the philosophy, here are the creds: 200 employees between NYC & LA; strategy, creative, media, & technology under a single roof; a pile of awards from the likes of the Mannys, MM&M, OMMA, & Clio, not to mention Agency of the Year nominations galore. And led by a President who dared to be quoted: “We celebrate people who stand up and say, ‘You know what? This is dumb.'” Damn straight.

Knowledge 

• Learns how the agency works and how jobs flow through the agency
• Microsoft Office experience, especially Excel (pivot tables, v-lookup, familiarity with PPT, etc.) 
•  Media analytics, reporting, ad ops, QAing
• Working knowledge of industry terminology and professional communication skills 
• Conceptual understanding of multiple targeting technologies (incl. re-targeting, geo, behavioral, etc.) 
• Basic knowledge of ad serving tech

Skillset: Ad Ops and Analytics 

• Support teams in campaign setup and execution: from pixel placements to trafficking and post-launch QA
• Collects and understand creative/technical specifications and applies them to ongoing work
• Media reporting: setting up recurring reporting, pulling reporting from systems and providing to media teams, QAing campaign setup for reporting
• Assist in reporting innovative technological advancements to rest of team 
• Attend and participate in presentations from vendors and/or conferences offering media solutions that may be relevant
• Keep a watchful eye on technology changes in the media landscape and thoughtfully provide POVs
• Day-to-day operational resource for internal teams 
• Troubleshooting ability of various media tools

Client Relationship 

• Detailed, professional and timely communications to internal team 
• Solid listening skills and takes notes during meetings, disseminates notes & follow-up as appropriate 
• Clear, concise, and logically constructed written and verbal interaction with internal teams and external media vendors 
• Building experience with presentation and public speaking skills

• Passion for technology 
• Driven by (and passionate about) working with people 
• Exhibits integrity and trust 
• Exhibits self-development 
• Adherence to agency procedures (on-time and accurate timesheets, GDPs, 360 feedback) 
• Proficiency in computer skills used to manage day-to-day workflow (e.g., Microsoft Office Suite) 
• Ability to work in a matrix (multi-supervisory) environment 
• Ability to multi-task, manage one’s time, and demonstrate personal organization and ability to meet deadlines (strong work ethic) 
• Ability to take initial direction, then transition to a more independent work style

All your information will be kept confidential according to EEO guidelines.