Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Epsilon is seeking a Senior Director, Program Delivery with a proven record of accomplishment in leading, delivering and managing compelling digital solutions in support of overall business growth and revenue targets. Candidate should have a strong experience in managing complex application development projects involving database and digital technologies with external clients. Candidate should have led multiple projects through scope/discovery, estimation, development, implementation, post deployment support with ability to influence solution design for the clients.

The ideal candidate will have a solid background in SDLC; especially the management of multiple and simultaneous development projects. He/She should have significant experience in people management, strong team leadership and complex delivery management with both internal and external teams.

Candidate should be able to establish and cultivate a culture of test and learn, continually identifying new ideas with an eye on improving the customer experience and business success metrics.

RESPONSIBILITIES:

• Manage cross-functional teams (including direct and matrixed), project timelines for build and manage solutions. Must be able to lead teams without supervision
• Research and propose cost effective solutions to address business challenges
• Provide technical and PM leadership in the organization
• Proven ability to manage multiple teams by empowering and guiding
• Collaborate with client service teams on technical capabilities, staffing and infrastructure needs
• Establish/use/improve standard delivery methodology for delivering program goals (e.g. agile, waterfall, iterative) while effectively using version control tools, defect management tools, knowledge repository and team collaboration tools
• Enforce delivery excellence and compliance. Managing the quality and timeliness of update and deliverables
• Contribute to design and continuous improvement of our marketing platforms/solutions
• Facilitates strategic and operational planning and implement processes to achieve program goals and objectives
• Ability to resolve cross product, vendors dependencies, risks and issues
• Develop and influence the culture of continuous improvement of delivery methodologies
• Support Pre-Sales effort and participate in RFP
• Establish and provide clear communication to executive leadership
• Conduct account/engagement review with client on periodic basis and coordinate client visits

• BS in Computer Science or related discipline or equivalent experience is required
• 10 - 15 years of delivery leadership of complex projects is required
• Core CRM experience
• • Database
  • Data hygiene/CDI
  • Campaign management tools
  • Reporting tools
  • Analytics
• 7+ years of experience with .NET or Java software implementation from requirements through design, development, user acceptance and post deployment is a strong plus
• Experience in Agile program management is a strong plus
• 3+ years of digital experience working with web, mobile/social channels are a strong plus
• Must have proven experience in leading large system integration efforts through completion
• Strong client interfacing background required
• Ability to estimate .NET or Java development work, if required, and also validate outputs from the development team
• Experience in managing global delivery team required
• Must have strong project management, technical and organizational skills
• Must have the ability to multitask and project manage in a fast paced demanding environment
• Ability to communicate complex technical concepts to non-technical audiences
• Strong knowledge of marketing concepts will be a plus