Hi there! We’re Razorfish. We see consumers as more than just metrics. We see them as people – wonderful, complex, interesting people. Grounded in deep digital expertise for over 25 years, we continue to navigate the ever-changing marketing landscape to forge meaningful connections that enrich people’s lives. With over 1,000 people across 14 offices in North America, our diverse teams of strategists, creative thinkers, experience builders, and  technologists are passionate about connecting creativity to business impact. Razorfish is part of Publicis Communications North America. Find out more about us at razorfish.com.

The Associate Experience Director (UX) is responsible for creating compelling, insight-driven web-based experiences.

This is one of the most crucial project roles at Razorfish as it requires an ability both to help lead the project team and the client through a user-centered design process to develop meaningful experience concepts, and to execute on those concepts. The Associate Experience Director is an ideas person who can sell "the big idea" to the client, but who also loves getting her or his hands dirty in the process.

Responsibilities:

• Lead the development of the information architecture and content strategy of transactional, informational, and marketing websites and mobile experiences
• Discover target audiences' needs, tasks, and goals and translating them into creative concepts
• Translate business requirements into meaningful interactive experiences
• Lead immersive user research, concept testing, and usability testing
• Develop user personas and scenarios to clarify results of user research and focus the team's design efforts on the needs of key users
• Lead team in collaborative development of prototypes for demonstration of concepts to clients
• Develop and document detailed user experience specifications for highly interactive interfaces
• Drive User Experience thought leadership in both the company and the industry
• Develop documentation (site maps, Define customer journeys, transaction flows, sketches, scenarios, wireframes, navigation models)

• Demonstrated ability to lead design of complex transactional interfaces, taxonomies and metadata frameworks, and templates for content management systems
• Demonstrated ability to develop big ideas, and execute flawlessly against them in a highly collaborative environment
• Demonstrated experience conducting user research and translating user research into design decisions
• Demonstrated experience using web analytics data to inform design decisions
• Excellent oral and written communication and presentation skills
• Experience in client services and negotiating business decisions
• High tolerance for ambiguity matched only by your desire to organize it
• Willingness to travel
• 7-10 years experience as an information architect, interaction designer, or experience designer(or similar role)
• Degree in a related field, such as Library Science, Industrial Design, Graphic Design, Human-Computer Interaction, Technical Communications, English, History, Anthropology, Economics
• Advanced proficiency in a variety of design tools including Sketch, Invision is a MUST
• ECommerce experience is a plus
• Mobile App/Web experience is a mandatory
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***Please include resume with portfolio link***

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.