Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

This role provides front-line email and live chat support for self-service clients in the network. In this role, you have to develop an understanding of affiliate marketing, of systems used to serve our clients, and of publisher and advertiser business models.

Responsibilities:

• Respond to written support questions during hours of operation
• Respond to live chat support questions
• Report and verify User Interface bugs to the Product team
• Provide recommendations for Support Center topics and internal documentation updates to US team members

• 0.6 to 2 years
• A graduate in any discipline
• Strong customer service skills
• Excellent written and interpersonal skills
• Live chat experience preferred
• Ability to collaborate with the team
• Strong problem solving, analytical and follow-through skills
• Basic knowledge of Affiliate Marketing
• Experience in direct client interaction
• Passion towards learning digital marketing
• A quick learner and a curiosity quotient