Senior Production Support Engineer

  • Full-time

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

  • File processing to include verifying data quality and identification and communication of file variances and potential issues 
  • Monitor and verify program execution and identification and communication of processing variances (e.g. run time, record counts, etc.) and potential issues 
  • Maintain and adhere production schedules to include ad-hoc requests 
  • Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices 
  • Ensure compliance and production standards by attend final code review meetings to determine production readiness (e.g. validate coding standards against the production readiness checklist, etc.) 
  • Perform code migration to the production environment 
  • Troubleshoot failures and determine best course of action 

Qualifications

  • 5+ years relevant work experience
  • Excellent communication, interpersonal, and analytical skills
  • Professional proficiency in English
  • Strong knowledge of development and support methodologies / architectures
  • Able to assist in developing and documenting job-related procedures
  • Strong understanding of various platforms (e.g. Unix, Windows, Linux)
  • Strong Understanding of SQL and scheduling
  • Strong understanding of different tool sets:

               o Data Security Standards (e.g. PCI, PII, etc.)
               o Data file transfer (e.g. SFTP, Connect Direct, etc.)
               o Source Code Control (e.g. CVS, TFX, etc.)
               o Data Manipulation (e.g. Unix awk, etc.)

  • Strong understanding of Operational best practices
  • Strong time management
  • Detail oriented and ability to multi-task
  • Associate’s or bachelor’s degree preferred
  • Familiarity with OLTP and Data Warehouse environments
  • Able to manage and/or oversee 3 or less resources
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