Senior Client Services Analyst

  • Full-time

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Why CJ Affiliate? 

CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you.

Job Description

  • Responsible for facilitating affiliate marketing (Account) activities in collaboration with Account teams
  • Proactively engage with Account management teams and assist with account strategies
  • Responsible for delivering the needs of Account teams and work closely with our clients in delivering successful results
  • Liaise with Account management teams to carry out various reporting and competitor tracking tasks
  • Perform content and campaign reviews based on specified criteria
  • Monitor account performance closely and work with Account teams, report any unusual spikes and lows in the accounts
  • Review affiliate publisher pages and report discrepancies
  • Sound knowledge of prioritizing the tasks based on the needs of account team
  • Adapt to the changing environment quickly and equip with skills required to meet the role
  • Able to plan and execute a variety of tasks within designated time frames, delivering high quality results
  • Actively participate in client campaign planning and quarterly business reviews

Qualifications

  • A graduate in any discipline
  • 4 - 7 years of exposure in digital media/client services role
  • Sound knowledge of digital marketing platforms
  • Basic knowledge of Affiliate Marketing
  • A quick learner and a curiosity quotient
  • Expert in excel functions and formulas
  • Experience handling US/UK clients is a plus
  • Strong written and verbal communication skills
  • Sound knowledge on MS office suite
  • Adapt to the changing environment and deliver under pressure
  • Ability of multitasking and emphasis on attention to detail
  • Ability to apply logical and analytical thinking
  • Be a team player and work in a fast-paced environment
  • Clear and effective communicator within CJ and when interfacing with advertisers
  • A critical thinker and problem solver. Able to influence/develop account strategies that contribute to advertisers' overall objectives
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