Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Support key client account teams; and project manage compelling digital solutions in support of overall business growth and revenue targets. Will provide strategic support to Account Delivery Leaders; and ensure seamless high quality delivery of marketing solutions. First point of escalation for Digital Accounts that are executed from India. Engage with Client Delivery and Markets teams to identify market trends, best practices and new solutions that should be considered and/or applied. Establish and cultivate a culture of test and learn, continually identifying new ideas with an eye on improving the customer experience and business success metrics.

RESPONSIBILITIES:

• Provide technical leadership to the team members to ensure successful project delivery 
• Interface with customers from a technical expertise standpoint in areas such as architecture/design/analysis 
• Work with the customer to understand and devise the high level functional and technical requirements of a project/service
• Devise technical frameworks/guidelines/design standards/quality checklists to ensure quality of the solution provided
• Lead the resolution of escalated technical issues/challenges and escalate appropriately
• Ensure technical process adherence and quality of project by implementing engineering and quality metrics 
• Manage seamless delivery of digital marketing projects across multiple client accounts
• Create/Evaluate project plans and monitor project progress and delivery quality
• Strong stakeholder management through Reporting and Governance
• Participate/contribute in technical design and architecture meetings with clients and internal stakeholders to design the systems that will meet business requirements
• Collaborate effectively with the US account teams to identify the right fitment for key roles
• Provide oversight and monitor overall account “health” for book of business from a delivery and quality standpoint
• Troubleshoot project issues with Account Management and engage appropriate resources as needed
• Proactively work to improve delivery quality, repeatability and on-time delivery of key projects as part of both project work and/or strategic company initiatives
• Enhance India office credibility

• 14+ years professional experience in IT service industry
• 4-year Marketing, Computer Science, or similar degree or comparable experience
• Extensive involvement in all stages of application development life cycle including requirements, logical and physical architecture modeling, design, development, implementation and support 
• Have strong problem solving and negotiation skills in a client-facing environment
• Up-to-date knowledge of Digital Solution Landscape with experience in Marketing Technology software (Loyalty/CRM etc) and Digital Content Management products
• Experience in Delivery Leadership on Digital Transformation engagements
• Be proficient in the development cycle – SDLC – Waterfall and Agile methodologies
• Proven success influencing and working with people effectively across Horizontal (ex: Practices, CoEs) and Vertical (ex: Industry) company groups
• Strong presentation and communication skills
• Ability to influence and/or implement tools (Jira, Relay, etc.) and processes for efficient delivery of engagements out of India
• Solid understanding of omni-channel customer journey and the role of various solution options in attracting, engaging and retaining customers
• Ability to interpret stable and emerging trends to guide areas to deepen Epsilon competencies
• Have the ability to work effectively under significant deadline pressure