Digitas Health is the agency of now: the first global connected-health agency, bringing urgency to the abundant opportunity contained in today’s fluid and complex healthcare environment. Digitas Health brings together people who are driven to do great things with healthcare brands, who are frustrated by the status quo, and who are seeking new and better ways to engage with their customers. The agency’s contemporary and bold approach provides a practical path to transformative life-changing work and proven business growth.

The Associate Director is an account team’s production lead, ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. The Associate Director leads a multi-skill (ie online and offline) team of project managers. This person owns project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports.

Key Responsibilities

 Knowledge

• PM Approach: Ensures that the project management team utilizes a flexible project management approach
• PM Technical Skills: Leads large teams to drive complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered an expert in multiple channels and understands other mediums well enough to be a strategic problem solver
• Talent Selection: Demonstrates the ability to hire and retain highly capable people while fostering diversity and career development
• SOWs: Accountable for the accuracy of all team SOWs
• Problem Solving: Team’s chief problem solver and talent choreographer
• Agency process: Develops key operational tools (i.e. team or brand specific processes)
• Growing Talent: Demonstrated ability to grow mid-level producer talent; able to effectively manage performance issues
• Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects
• Technology: Continuously learning technology. Advanced Microsoft Project and Excel ability.  Strong understanding of today’s digital technologies

Strategy

• Resource allocation: Reviews all projects across account to determine resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need
• Project Plans: Accountable for account-level master project plan creation and management.
• Process improvement: Proactively identifies opportunities to adjust processes for efficiencies
• Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions
• Informing: Partners with account/ marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations
• Risk Management: Leads large teams to develop and manage risk mitigation plans 

Tactics and Execution

• Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources
• Internal Relationships and Team Leadership: Collaborative business partner to team capability leads
• Management: Responsible for the career development of others
• Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks
• Vendors: Point of escalation for vendor management concerns
• Scope Definition: Scopes and estimates complex, multi-channel engagements 

Client Relationship

• Relationship:  Client-facing lead on issues related to production and project management  
• Client knowledge: Understands the client’s business and plans projects accordingly
• Passion: Demonstrates passion for the brands and our work
• Accountability: Owns vendor/partner relationships
• Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution
• New Business: Production lead on new business pitches; identifies upsell opportunities
• Communication and Writing: Uses advanced interpersonal and listening skills.  Solid written and presentation skills

• Professional presentation and client facing skills
• Advanced negotiation and conflict management skills
• Advanced in Microsoft Office including Excel and Microsoft Project
• Advanced knowledge of digital
• Knowledge of healthcare is a strong plus
• Exhibits Integrity and Trust
• Exhibits Self Development

Education and Experience

• Bachelors degree required
• Demonstrates progression in level of responsibility within a professional project management environment
• Agency or digital project experience required
• Healthcare experience strongly preferred
• Exceptional planning, coordination, management, and communication skills are required
• Experience with risk management, change management, communications management

All your information will be kept confidential according to EEO guidelines.