Digital Account Manager

  • Jalan Raja Chulan, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
  • Full-time

Company Description

Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes.

Job Description

The Role of Digital Account Manager, Digitas :

You’ll manage day to day and ensure coordination among key capability areas within the agency. You are to also manage independent contractors & most importantly pump out leading client service results and oversee multiple pieces of digital, tech and data related marketing business.

Key Responsibilities :

  • Strengthening our relationship with the clients, becoming their go-to resource – you’ll win them over by asking the right questions, agilely leading insightful, real-time dialogue, and being a visible and influential presence among their senior management
  • Displaying a firm understanding of the client team’s structure, hierarchy and political realities
  • Knowing all there is to know about the client’s product or service, the market and its consumer – and understanding the marketing objectives in terms of sales, market-share and competitor products
  • Acting as an ambassador for the brand, internally and externally
  • Helping the client promote work within their company and, when appropriate, the broader marketplace
  • Creating dependable, organized and clear communications at all levels and across all departments
  • Steering actionable briefs and presenting work confidently and persuasively
  • Managing client and agency team expectations, day in and out, and helping clear roadblocks to success
  • Overseeing various production stages and ensuring adequate resources, specifically with tech and data related projects (crm, analytics, website build, cms, digital performance campaigns, etc)

Qualifications

We’re looking for a talented Account Manager with strong, impactful work experience, which typically includes:

  • An unwavering passion for digital marketing, and an unstoppable drive to bring the best work to life
  • Five to seven years of experience, preferably from a digital integrated creative or media agency
  • Impressive expertise in the digital world – you keep a pulse on what’s happening, and you offer smart POVs on how businesses should adapt accordingly
  • Excellent analytical skills and strategic thinking – you’re strong on both IQ and EQ, as adept at reading data for insights as you are at reading clients for feedback
  • Effective time-management, impeccable organization and the flexibility to adapt quickly to changes
  • Amazing communication and presentation skills – you’re articulate, straightforward and engaging

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