Supervisor, Paid Social

  • 35 W Wacker Dr, Chicago, IL 60601, USA
  • Full-time

Company Description

Starcom is a world-renowned media communications agency that architects connected human experiences to create value through precision marketing, content and technology solutions. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Bank of America, Kellogg Company, Kraft Heinz, Novartis, Samsung, Visa and more. Starcom is part of Publicis Media—the global media solutions group which also encompasses Zenith, Mediavest | Spark and Optimedia | Blue 449—a key division of Publicis Groupe [Euronext Paris FR0000130577, CAC40], one of the world’s leading communications groups.

Job Description

The Supervisor is the day-to-day steward of social media campaign development, activation and innovation. This person will work closely with the media strategy and client teams to translate high-level marketing goals and media objectives into impactful paid media campaigns on social networks.  The Supervisor is responsible for day-to-day management of a team of Analysts/Sr. Analysts including both project management to ensure timely delivery of all tasks and career development. 

This position is both strategic and tactical in scope and requires the ability to apply detailed paid social knowledge to actionable insights and recommendations. This person will assist the Associate Media Director and Director in driving strategic paid social expertise within the team as well as helping to develop innovative strategies to meet and exceed client business objectives.  

Role Objectives: 

  • Direct and manage the daily workflow of all paid social campaigns, including proposal development, campaign activation & maintenance, and post-buy recaps 

  • Interface with Investment, Strategy, and Activation media teams to respond to client briefs, build strategic campaign plans, communicate service offerings, and to identify and deliver new solutions in a collaborative fashion 

  • Assist in training, mentoring, and developing team members 

  • Compile data across several social media platforms and work in collaboration with the Analytics team to create weekly/monthly reports, including analysis for insights, optimizations and future strategy development 

  • Adopt established account management standards and enhance campaign best practices 

  • Monitor the latest trends in social media, including advertising formats, channels and technologies in order to improve campaign performance and provide recommendations on how clients can best leverage new tools and services 

  • Champion and facilitate communication and collaboration within the team and the agency 

  • Participate in regular knowledge share sessions to present and learn new strategies for optimizing and enhancing campaign performance 

  • Develop action plans for achieving and measuring social media success, including setting key metrics, measurement and optimization strategies 

  • Advocate the value of social media and help educate clients, partners and internal teams on the latest developments and capabilities in this fast-growing media channel 

  • Provide oversight and direction to team of dedicated social media buyers 

  • Lead regular check-ins on campaign performance and track against KPIs 

  • Provide direction as needed for improving campaign performance through optimization and/or implementing new features and strategies 

  • Create and deliver presentations to both clients and internal teams showcasing campaign strategy and performance results 

  • Develop points of view on new technologies, trends and opportunities in the social media marketplace 


  • Bachelor’s degree or higher in marketing, advertising, business, engineering, statistics, economics, sociology, or equivalent 

  • 3+ years of experience managing Search, Display, Video, Social and/or Mobile Programmatic Media Buying 

  • 1+ years working with Facebook & Twitter ads platforms with hands-on experience managing and optimizing buys through API and/or self-serve tools 

  • Understanding of traditional and interactive media planning elements  

  • Strong analytics, organizational, and communication skills 

  • Previous leadership/management experience is preferred 

  • Proficiency in Microsoft Office Suite with intermediate to advanced understanding of Excel  

  • Resourceful, curious, and motivated individual with an ability to work independently as well as in a collaborative team setting 

  • Strong organizational, problem-solving, and communication skills

Additional Information

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